Support Engineer
- Роль
- Поддержка
- Опыт
- Синьор
- Занятость
- Полная занятость
Доступно для: CZ only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Systems & Support Engineer with 5+ years in IT support or systems administration, ideally in a global/remote-first SaaS company. Must support Windows/macOS, Microsoft Intune, Jamf, Okta/Entra ID, Google Workspace/Microsoft 365, and AWS/Azure. Primary IT support contact for EMEA; role is tied to Czechia.
Ключевые навыки
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Careers at Zone
Build the future of finance with us
We're growing fast and looking for driven, curious people to help transform how finance teams work. Join a global, remote-first team and make a real impact on how our customers run their businesses.
Zone Values
We're not just building products. We're building a culture where people thrive, grow and make a real impact. These are the values that guide us at Zone:
Strive for the Extraordinary
Strive for the Extraordinary
We hold ourselves to a higher standard - pushing further, solving harder problems, and delivering results that actually move the needle.
Play as a Team
Play as a Team
Collaboration is how we win. We share, listen, and lift each other up—because great outcomes come from great teamwork.
Be the Momentum
Be the Momentum
We don't wait for change - we create it. We take action, own our work, and move fast to help our customers succeed.
Keep it Real
Keep it Real
We lead with honesty and clarity. No jargon, no hidden agendas - just real people working hard to make things better.
Customer First. Every Time.
Customer First. Every Time.
Our customers are at the heart of it all. Their success drives our innovation, and their challenges shape our roadmap.
At Zone, we know different perspectives make us stronger. Our executive team reflects that, with women in leadership, teammates from different racial backgrounds, veterans and more. We're building a company where everyone belongs, every voice matters and great ideas come from everywhere.
Benefits and perks
We want you to do your best work and enjoy doing it. Our benefits reflect the needs of a global team - designed to support you from the location you were hired from, while staying true to who we are as a company. Here's a peek at what you can expect as part of the Zone crew.
We've been remote since day one, not as a perk, but because it works. We hire and support employees across multiple countries, you'll work in a high velocity environment built around flexibility and trust - not in-office attendance.
We believe rest is part of doing great work. Time off structures vary by location, yet wherever your home base is located, we make sure you have meaningful time to recharge, reset, and come back ready to do great things.
We provide locally tailored benefits designed to support the health, well-being, and financial security of our employees. By aligning our benefits with local market practices and employee needs, we help provide peace of mind so our team members can focus on thriving both at work and in their personal lives.
We offer competitive, market-based compensation that reflects local labor markets, skills, and experience, ensuring employees are compensated fairly wherever they are hired. Our approach is designed to attract and retain top talent while providing equitable pay practices that support both employee success and business growth.
Our people say it best
Life at Zone, straight from the team
“What has kept me at Zone is the culture and the opportunity to make a meaningful impact while continuing to grow both personally and professionally. I've been able to develop as a leader, work alongside incredibly talented people, and help solve complex challenges that make a real difference for our customers. Being part of a company that values collaboration, continuous learning, and innovation has made my time at Zone both rewarding and fulfilling.”
Kevin Hamilton
Product Support Manager, NOAM
“At Zone and Co., I genuinely enjoy the work I do and can see the real impact of my efforts. But what makes this company truly special is the people. From leadership to teammates, I feel supported every step of the way. The culture encourages collaboration, innovation, and mutual respect—making it a place where doing great work also feels rewarding and motivating.”
Laura Gaudreau
Senior Manager, Customer Success
"Zone is one of those rare companies where the ambition is enormous, the pace is electric, and great ideas can quickly become real business impact. I’ve had the opportunity to shape strategy, build transformative partnerships and work alongside exceptionally talented people who genuinely want to win together. If you’re excited by ownership, growth and the chance to help build something category-defining, this is the place to do it."
Adam Jamal
Director of Strategic Alliances, EMEA
Чем предстоит заниматься
- Provide L1 and L2 technical support to employees across Windows and macOS environments via ticketing systems, chat, and video calls.
- Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams.
- Deliver a seamless onboarding and offboarding experience, including device provisioning, access management, and equipment recovery.
- Manage and secure corporate endpoints using Microsoft Intune and Jamf.
- Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack.
- Support and help maintain cloud infrastructure across AWS and Azure environments.
- Build automation scripts and self-service workflows to improve operational efficiency.
- Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics.
- Partner with Security and Compliance teams on vulnerability management, endpoint security, access governance, and audit readiness.
- Monitor systems and infrastructure, troubleshoot recurring issues, and implement long-term improvements.
- Create and maintain technical documentation and internal knowledge resources.
- Evaluate new technologies and work with external vendors to support business needs.
Что требуется
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent experience).
- 5+ years of experience in IT support, systems administration, or a similar role, ideally within a global or remote-first SaaS organization.
- Strong troubleshooting experience across both Windows and macOS environments.
- Hands-on expertise with Microsoft Intune, Jamf, Okta, and/or Microsoft Entra ID.
- Experience administering enterprise productivity platforms such as Google Workspace and Microsoft 365.
- Working knowledge of AWS and/or Azure, with experience supporting cloud-based infrastructure.
- Experience writing automation scripts or improving IT processes through automation.
- Excellent communication skills and a customer-first approach to technical support.
- Strong organizational skills with the ability to manage multiple priorities across global time zones.
- A proactive mindset, curiosity to learn new technologies, and a commitment to continuous improvement.
- An understanding of security best practices, including least privilege, MFA, and compliance requirements such as GDPR.
- Preferred: AWS Cloud Practitioner certification
- Preferred: Microsoft Azure Administrator Associate certification
- Preferred: Microsoft 365 Endpoint Administrator Associate certification
- Preferred: Okta Certified Professional
- Preferred: Jamf Certified Associate
- Preferred: CompTIA A+ or Network+
- Preferred: Experience with iPaaS platforms or AI-powered service desk tools
Преимущества
- We operate as a high-velocity, fully remote, global team where autonomy isn't just a perk, it’s the standard.
- We ditch micro-management for high-trust flexibility, ensuring you have the space to innovate and scale.
- Our benefits are built to fuel this lifestyle, supporting your life beyond the screen so you can focus on making a global impact.
Zone & Company Software Consulting LLC (“Zone”) is the ERP-native AI platform for financial operations, purpose-built for organizations running on Oracle NetSuite. It delivers an AI-powered system that automates, connects, and scales financial workflows directly within the ERP for more than 4,500 customers worldwide.