Strategic Account Manager
- Роль
- Продажи
- Опыт
- Синьор
- Занятость
- Полная занятость
Доступно для: US only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Senior B2B SaaS account manager for US-based strategic/enterprise accounts, focused on renewals, retention, and expansion ARR. Needs 7+ years in SaaS sales/account management, MEDDPICC or similar, Salesforce/CRM, and strong multi-stakeholder sales experience.
Ключевые навыки
Обязательные навыки
Upgrade your team’s toolset.
Don’t waste time looking up work history or communicating back and forth over email. Provide all the information your team needs, even on the go.
Stop the leaks in your operating budget.
It’s hard to see where time and money are wasted—and even harder to fix it. Organize your performance data to effortlessly uncover areas for improvement.
Streamline scattered processes.
Work takes longer when you’re juggling countless conversations and disconnected processes. Coordinate with other teams to keep things running and never miss a beat.
A better way
Take control of your operations with innovative, easy-to-use software.
- Put your day-to-day management on autopilot
- Say goodbye to emails, phone calls, and paper forms
- Execute data-informed decisions and planning
Industries we serve
Organizations of all sizes use FMX to optimize their facilities and maintenance processes.
Proudly serving over 400K professionals like you
The transition from our other system to FMX could not have been smoother and easier. The team at FMX are experts in the needs of school districts like ours.
$700k projected annual savings
Automates HVAC and lighting schedules to match building usage and reduce utility costs.
Read their story
One thing I don’t have to think about as we grow is whether or not the database can support our growth. All it takes is an email [to support] to set up a new store. I wouldn’t want to work with anybody else.
2 hours to set up a new restaurant in FMX
Easily scales maintenance processes with restaurant location expansions.
Read their story
All CMMS systems are going to have similar functionality. But FMX is by far the easiest to use, and their amazing customer support sets them above the rest.
20 hours saved per week for the facilities manager
Regained time wasted delegating work with an automated routing system.
Read their story
The time that it takes to process billings has improved tenfold. It’s wonderful.
97% reduction in invoice creation time
Automatically fills in invoice details to eliminate time wasted manually creating them.
Read their story
We needed a solution that was a good balance between a maintenance database and facilities calendaring software. FMX proved to hit the sweet spot for us.
75% more efficient when scheduling events
Regained time spent manually logging and updating event details
Read their story
It’s not a "this is what it is—you just figure out how to work with the system" kind of software. FMX is making updates and constant improvements.
75% decrease in staff complaints
Keeps staff up to date on the status of work orders in real time.
Read their story
FMX always puts the customer first. They work with the customer on what their desires are, and never try to shove them in a cookie-cutter box. They actually care about how I want to do business.
31% decrease in work order resolution time
Now teams resolve work faster through better organization and communication.
Read their story
We chose FMX for our new plant because it offered our staff the ability to work anytime, anywhere, on any device with an ease-of-use that others couldn’t match.
$18K annual inventory savings
Improved inventory control and preventive maintenance initiatives.
Read their story
FMX gives me capabilities I never had before. Now I can look at the equipment in each of our restaurants and verify the frequency and cost of every repair.
$33K equipment cost savings in the first 3 months
Identified areas in need of improvement—and learned when it was cost-effective to replace equipment.
Read their story
FMX brought it all together for us, helping us continuously manage our facilities, maintenance, scheduling, transportation, technology, and building automation processes. Now I can focus on what’s most important—our students.
80% reduction in ticket volume
Reduced overall incoming tickets through one organization-wide system.
Read their story
FMX stood above nearly a dozen other facilities and maintenance management solutions. Their ease-of-use, application performance, and customer service were superior in every way.
$450K annual productivity savings
Eliminated time spent organizing, prioritizing, and dispatching work.
Read their story
Don’t take our word for it
FMX is recognized as one of the most-reviewed and highest-rated CMMS providers based on usability and customer satisfaction.
400+ reviews on Capterra, Software Advice, and G2
Чем предстоит заниматься
- Own a portfolio of ~70 named strategic accounts; build and execute an account plan for each that maps current footprint, whitespace (unadopted modules/users), and clear paths to expansion.
- Carry and achieve an annual expansion-ARR quota; forecast accurately based on objective buyer engagement rather than seller optimism.
- Lead renewals and retention across the portfolio, protecting and growing ARR through proactive, value-driven engagement.
- Multi-thread relationships across each account (economic buyers, operations, IT, and procurement) to build organizational depth beyond a single contact.
- Apply MEDDPICC rigor to expansion opportunities: confirm economic buyers, co-build business cases, and identify key compelling events (budget cycles, bonds, board approvals, and compliance requirements).
- Lead internal deal teams (Sales Engineering, Customer Success, and Product) to deliver tailored expansion proposals and measurable ROI narratives (time saved, downtime reduced, compliance/audit defensibility).
- Align engagement with customer buying calendars: prioritize education accounts during the July–September budget window and December close, focus commercial accounts in August–September, and leverage October–November for discovery and proposal development.
- Maintain rigorous CRM hygiene in Salesforce; update pipeline, opportunities, and account data accurately and in a timely manner.
- Partner closely with the outgoing account owner through one full renewal cycle per account to ensure a seamless handoff.
Что требуется
- 7+ years of experience in B2B SaaS sales or account management, with a proven track record of expanding and retaining enterprise/strategic accounts (beyond net-new acquisition).
- Demonstrated success navigating complex, multi-stakeholder sales cycles.
- Preferred: experience selling into the public sector (K-12, Higher Education, Local Government) or other regulated, large-institution environments is strongly preferred.
- Proven experience owning a renewal and expansion portfolio while carrying an ARR-growth quota.
- Strong discipline in account planning and multi-threading; highly proficient with MEDDPICC or a similar qualification framework.
- Hands-on experience with Salesforce (or a similar CRM) and modern sales technology (such as Gong).
- Excellent written and verbal communication skills, with a demonstrated ability to quickly build trust with senior stakeholders.
- Self-motivated, organized, coachable, and capable of thriving in a remote, performance-driven environment.
- A match with our company values: Teamwork, Excellence and Integrity
- Candidates who receive an offer will be required to complete a background check prior to onboarding.
- New hires are also expected to work onsite at our Columbus, OH office during their first week to complete onboarding and connect with the team in person.
- The candidate for this position can be located anywhere in the US.
- All other company requirements are documented in the FMX Teammate Handbook.
Преимущества
- You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company.
- 100% company-paid health, dental and vision insurance.
- Work from home: At FMX we are remote first, but you’re welcome to use our office as you need.
- We have one all-company event a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers.
- When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
- Home office stipend: We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.).
- We will also provide up to $500 to help with equipment, furniture and accessories.
- You will also get $60/month toward your home internet connection.
- Generous PTO and UTO (unplanned time off) policies.
- Flexible Schedule: We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
- You’ll enjoy a collaborative culture and a close-knit team: We're a team of hard-working, high-fiving, friendly folks.
- We take collaboration, transparency, continuous improvement, and work/life balance seriously.
- This position is eligible for commission, with on-target earnings of $130,000–$150,000.
- 401(k) and medical / dental / vision / short and long term disability / life insurance
FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space.