Specialist, Concierge Services
- Роль
- Поддержка
Доступно для: PH only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Customer-facing Concierge Services specialist supporting Yext enterprise products via phone, email and 1:1 training; provides consultative and technical support across Knowledge Graph, Pages, Reviews, Listings and Knowledge Assistant. Role is remote and requires candidates to be located in the Philippines. BA/BS or similar and customer-facing experience desired.
ENTERPRISE AGENTIC MARKETING PLATFORM
The future of marketing is agentic
Yext makes it work by giving enterprise brands access to verified data, visibility insights, and direct distribution.
Reliable agents are built on reliable data
AI agents can draft content, answer questions, and optimize campaigns. But agents are only as good as the data they're built on. If your brand information is outdated or inconsistent, agents will quickly spread that misinformation.
The brands that win in the agentic era won't just adopt AI tools. They'll have the structured data, distribution reach, and performance intelligence to make those tools actually work.
Yext is the only platform that delivers all three.
A flexible foundation for agentic marketing
Put agents to work, fast
Get access to agents built on your verified brand data and ready to deploy instantly.
Connect your own AI
Plug your internal agents into Yext's Knowledge Graph and publisher network via MCP and API.
Develop custom workflows
Use Yext's APIs and developer platform to build custom agents and workflows.
How the world's leading brands win with Yext
Visibility insights you can actually act on
Yext has direct access to how the world's largest brands perform across AI and traditional search.
Research across 17.2 million citations proves there's no single AI search strategy because every model cites differently.
Learn more
Чем предстоит заниматься
- Role is 100% field-user facing, with daily responsibilities including phone and email support, 1:1 training, and other department tasks.
- Troubleshoot platform and client-specific inquiries via telephone and email support, and maintain inbound queue management strategies to ensure adherence to the SLA.
- Interpret customer requests, tailor conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations.
- Work cross-functionally with Client Success, Services, Engineering, and Product teams to deliver full 360-support and surface trends that enhance the end-user experience.
- Maintain a focus on excellence by meeting or exceeding monthly targets, including Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity (SLA, response rate, solves, etc.).
- Ideate, build, and scale new ways of thinking about the value Concierge Services brings to clients as well as internal operational efficiency.
- Develop crucial skills needed to take on other client or department-specific tasks.
Что требуется
- BA/BS degree or a similar college-level education
- Interest in pursuing a career in Services within the SaaS space
- Customer-facing experience desired (retail, hospitality, online support, etc.)
- The ability to think creatively, analyze, and understand complicated and abstract ideas
- Dependable and solution-oriented, with a strong attention to detail
- Outstanding and effective interpersonal skills
- Evidence of taking initiative and demonstrating ownership over tickets and department tasks
- Ability to work quickly and independently with excellent time management skills
- Excellent written and verbal communication skills that can be tailored to a broad range of people
- Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
- A knack for synthesizing technical concepts into digestible bits of information and effectively convey this information to others
Преимущества
- Comprehensive training program during onboarding
Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners the visibility intelligence to win every moment of discovery 12 across AI and traditional search. Yext's API-first architecture connects structured data to APIs, MCP servers, and generative interfaces, so partners and developers can build purpose-built experiences on the same infrastructure powering Yext's own products. Thousands of brands and digital marketing partners in financial services, healthcare, retail, hospitality, and food rely on Yext to manage, measure, and optimize visibility at scale. For more information, visit yext.com .