Service Manager- Exposure Response

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Service Manager - Exposure Response

Team and overall work scope

The team operates within a newly established Exposure Management function in the broader cybersecurity organization, focused on modernizing how the enterprise identifies, prioritizes, and mitigates security vulnerabilities shifting from traditional patch approaches to a more strategic focus on true business risk and exploitability. Service Managers will lead key functional areas overseeing teams and driving service delivery, prioritization, and operational execution. The Service Manager - Exposure Response leads the enterprise capability responsible for rapid response to critical exposures, including zero-day vulnerabilities and validated attack paths. This team acts as the coordination layer between intelligence, engineering, and incident response functions.

What's exciting about this role? Lead an advanced response team operating at zero-day speed, leveraging AI-driven tools to counter AI-enabled threats and rapidly eliminate real, exploitable attack paths across the enterprise, turning high-confidence intelligence into decisive action at scale.

Ideal Candidate:

Experienced incident commander or senior incident responder with a strong background leading high-severity cyber incidents. Brings proven ability to operate under pressure, lead large cross-functional incident calls, and drive coordinated response at speed. Strong organizational and communication skills are critical, as this role will manage teams responding to zero-day and critical exposures as active cyber events, including AI-driven threats.

Success Measures

Time to contain / mitigate critical exposures Reduction in dwell time for known exploitable attack paths Effective coordination across multiple teams during high-risk events

Key Responsibilities

Lead Exposure Response function for active and emerging threats Coordinate mitigation and remediation for critical exposures and attack paths Partner with Threat Hunting, Threat Intelligence, and Incident Response Establish operational model for rapid exposure mitigation at scale Lead executive-level reporting and risk communication for active exposures Define engagement model for when Exposure Response is activated Lead, mentor and oversee the team , providing direction, prioritization, and oversight to ensure effective execution across exposure intelligence and response functions

Required Qualifications

7+ years in cybersecurity operations, incident response, or vulnerability management Experience managing high-severity incidents or enterprise risk scenarios Strong coordination and stakeholder management skills

Preferred Qualifications

Experience with zero-day response or large-scale remediation efforts Understanding of threat intelligence and attack lifecycle Experience working with executive stakeholders

Skills Critical Incident, Critical Incident Management, Incident Analysis, Incident Management, Incident Management Process, Major Incident Management

Compensation Compensation offered for this role is 134,000.00 - 209,750.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

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Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.