Senior UX Researcher – Employee Experience & AI Integration

Position: Senior UX Researcher – Employee Experience & AI Integration

Location: Remote

Contract Type: Full-time vendor (Direct contract with Inallmedia.com)

Time Zone Alignment: Eastern Time (ET) ±2 hours

🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

🚀 Project Overview You will join a forward-thinking research team supporting the internal IT & Operations Employee Experience (EX) portfolio for a major enterprise client. As a Senior UX Researcher, your primary focus will be uncovering core user tasks using Jobs-to-Be-Done (JTBD) frameworks and evaluating AI-enabled solutions, self-service tools, and digital workplace systems. You will translate complex user behaviors into decision-ready insights that boost workforce productivity, establish user trust in AI, and reduce operational friction before solutions scale across the organization.

🔍 Key Responsibilities

• End-to-End Research Execution: Independently scope, plan, and conduct mixed-method (qualitative and quantitative) research studies, navigating ambiguous questions to deliver actionable, decision-ready recommendations.
• AI & Self-Service Evaluation: Plan and moderate user studies evaluating AI assistants, automated workflows, and self-service experiences to identify adoption barriers, trust issues, and validation needs prior to full rollout.
• JTBD Framework Maintenance: Maintain, extend, and apply Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives, updating research artifacts to align new tool evaluations with the enterprise suite.
• Material & Pipeline Management: Develop end-to-end research assets, including recruitment screeners, test plans, participant criteria, and protocol materials for high-priority projects.
• Insight Synthesis & Storytelling: Synthesize complex findings into clear, executive-ready presentations, research artifacts, and actionable stakeholder readouts.
• Cross-Functional Alignment: Partner closely with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows.
• Research Artifact Traceability: Document and maintain traceable research findings, decision logs, and insights within shared collaboration systems and research repositories.

💡 Must-Have Skills

• Senior Experience: 5+ years of hands-on UX Research experience at a senior Individual Contributor (IC) level, with proven autonomy in scoping, executing, and synthesizing studies.
• Methodological Depth: Advanced skills in selecting, executing, and analyzing both qualitative and quantitative research methodologies.
• Domain Focus: Direct experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows.
• Strategic Frameworks (JTBD): Demonstrated experience developing and applying Jobs-to-Be-Done (JTBD) or comparable strategic frameworks to drive product and operational decisions.
• Platform & Repository Proficiency: Hands-on experience with modern research platforms for participant recruitment, moderated/unmoderated testing, surveys, and insight synthesis/repository tools.
• Cross-Functional Collaboration: Strong stakeholder management skills across Product, Design, Engineering, and Operations teams.
• Executive Communication: Exceptional written and verbal communication skills, including concise readouts and executive-ready storytelling.
• AI & Emerging Tech Research: Experience researching AI-enabled products, virtual assistants, or automation, specifically focusing on user trust, validation behaviors, reliance, and rollout readiness.
• Digital Workplace & ITSM: Experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms.
• Framework Evolution: Proven track record of scaling or evolving a JTBD framework across diverse product and service areas.
• End-to-End Product Impact: History of shipping impactful research that directly influenced enterprise tooling, AI adoption, or self-service efficiency.
• Post-Launch Measurement: Experience partnering with product teams through launch, measurement, and post-implementation phases to track long-term impact.

🌐 Time Zone & Collaboration The role requires collaboration with teams aligned to Eastern Time (ET). Flexibility to overlap with North America business hours is expected.

💬 Language All interviews, documentation, and daily communication will be in English.

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