Senior Shopify Project & Account Manager

LMG Staffing Solutions is hiring on behalf of a fast-growing eCommerce-focused digital agency specializing in Shopify development, CRO, SEO, and retention marketing for premium online brands. We are seeking a highly organized and client-focused Senior Shopify Project & Account Manager to lead project delivery, manage client relationships, and coordinate cross-functional teams across multiple Shopify engagements. This is a freelance contractor opportunity for someone who thrives in a fast-paced agency environment, excels at stakeholder communication, and has strong experience managing Shopify projects from kickoff through launch and ongoing optimization. The ideal candidate is proactive, detail-oriented, commercially minded, and passionate about delivering exceptional client experiences while maintaining operational excellence. Key Responsibilities Project Delivery Management Manage up to 7 concurrent Shopify and eCommerce projects including: Shopify builds CRO initiatives SEO retainers Ongoing support engagements Maintain project timelines, budgets, documentation, and delivery quality Manage Asana boards, project schedules, risk logs, and change requests Coordinate cross-functional collaboration between development, design, SEO, and email teams Ensure projects stay within defined scope and performance expectations Client Relationship Management Serve as the primary point of contact for assigned clients Provide proactive communication and updates via Loom, email, and meetings Lead recurring review calls and roadmap discussions Build long-term client relationships focused on trust, transparency, and growth Identify upsell and retainer opportunities where appropriate Team Leadership & Coordination Facilitate weekly delivery meetings and project reviews Allocate tasks across designers and developers Conduct QA reviews and enforce agency standards Support junior team members through mentorship and process guidance Escalate risks or blockers appropriately to leadership Process & Operational Improvement Help improve SOPs, workflows, and internal documentation Contribute ideas for operational efficiency and process optimization Support retrospective reviews and continuous improvement initiatives Maintain organized project records and reporting structures Commercial & Scope Oversight Review project changes and support budget management Ensure projects remain aligned with business goals and profitability targets Assist with quoting, scoping, and proposal preparation when needed Requirements 4+ years of experience in: Project Management Account Management Digital Agency Operations Shopify or eCommerce environments Strong understanding of Shopify ecosystems and website delivery workflows Experience managing multiple client projects simultaneously Strong communication and stakeholder management skills Experience using project management platforms such as Asana Excellent organizational and prioritization abilities Ability to work independently in a fully remote environment Preferred Qualifications Experience working with CRO, SEO, and email marketing teams Familiarity with Shopify design and development workflows Experience managing distributed or international teams Knowledge of agile delivery processes Strong QA and process management mindset Tools & Platforms Experience with the following is highly preferred: Asana Slack Notion Figma Loom Shopify AI productivity tools such as Claude Working Hours Core working hours: 10:00 AM – 6:00 PM CET Occasional flexibility may be required for urgent client communication Fully remote contractor position Benefits Fully remote work environment Work with high-growth eCommerce brands Collaborative international team culture Opportunity to influence processes and operational excellence Long-term growth potential within a rapidly expanding agency