Senior Manager, Engineering (Nova)

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, Denver, London, Sydney, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values—Trust, Growth Mindset, Balance, and Humility—to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: We are looking for a Senior Engineering Manager to lead the engineering groups responsible for building agentic experiences and integrating AI-powered capabilities into the core Iterable application. This organization owns the critical application-facing development that turns emerging AI capabilities into reliable, highly scalable, and usable product features. In this role, you will provide strategic direction and leadership to a growing organization of frontend, backend, and applied engineers working on conversational workflows, orchestration layers, and AI-enabled product surfaces. You will balance organizational leadership with high-level technical vision, helping teams deliver complex, high-impact features while defining roadmaps, navigating ambiguity, and driving architectural standards in a fast-moving product area. This role sits within the broader Nova initiative and plays a strategic part in shaping the future of how intelligent experiences appear across the Iterable platform. One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. How You Will Make a Difference: Lead and scale multiple engineering teams (or a large, multi-disciplinary pod) building agentic and AI-enabled product experiences. Act as a strategic partner to Product, Design, and Data Science leadership to define the technical roadmap, prioritize initiatives, and translate AI capabilities into scalable, user-facing experiences. Drive the overarching technical architecture and design of agent workflows, orchestration logic, and application integrations. Establish the standards to ensure AI-powered features are reliable, observable, secure, and ready for enterprise-scale production use. Spearhead execution across complex, cross-functional initiatives, balancing short-term product delivery with sustainable, long-term technical direction. Champion and elevate strong engineering practices around code quality, system resilience, testing, and iterative delivery across the broader engineering organization. Coach, mentor, and sponsor senior engineers, technical leads, and potentially other engineering managers, actively supporting their career growth and ensuring a healthy, inclusive team culture. Collaborate strategically with principal engineers, data teams, and platform architecture groups to align on system interfaces, resolve organizational dependencies, and achieve shared business goals. Drive hiring, headcount planning, and onboarding strategies as the AI engineering organization scales. We Are Looking for People Who: Have at least 8+ years of hands-on software development experience. Have at least 5+ years of experience managing, scaling, and leading software engineering teams. Strong background in application or platform engineering, with a proven track record of scaling systems in a SaaS environment. Experience leading teams that integrate complex AI or ML-powered capabilities into production systems. Demonstrated expertise in building alignment and operating seamlessly at the intersection of product, platform, and data science teams. Exceptional technical judgment across system design, APIs, distributed systems, and developer workflows, with the ability to guide teams through complex technical decisions. Experience overseeing engineering work across modern backend and frontend stacks. Ability to thrive in ambiguity, define strategic direction, make pragmatic trade-offs, and drive execution across multiple concurrent initiatives. Excellent executive communication skills and the ability to articulate how technical work maps to overarching business and product goals. Bonus Points: Experience managing engineering managers or leading multiple autonomous squads. Experience leading teams building agentic, LLM-powered, or generative AI product experiences. Familiarity with agent frameworks such as Mastra, LangChain, or similar orchestration tools. Prior leadership work on decisioning engines, rules engines, or real-time personalization systems at scale. Experience collaborating closely with Data Science and ML teams on complex production integrations and model deployment pipelines. Background in marketing technology or customer engagement platforms. Experience successfully scaling engineering teams and systems in a remote-first or distributed environment. Perks & Benefits: Competitive salaries, meaningful equity, & 401(k) plan Medical, dental, vision, & life insurance Community Impact Days (additional paid holidays) Fertility & Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness allowance Monthly Professional Development allowance Pre-tax commuter benefits Complete laptop workstation The US base salary range for this position at the start of employment is $189,500 - $290,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations. Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others. Recruitment Disclaimer: Please be aware that Iterable, Inc. (“Iterable”) and our official professional recruiting agencies and platforms do not: Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Iterable, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Iterable.linkedin.com/company/iterable/jobs/ Iterable is not affiliated in any way to these impostors and we hereby confirm that such individuals/entities are not authorized, encouraged, or sponsored to act on behalf of Iterable. Such job opportunities are entirely fake and not valid. Therefore, please disregard any written or oral request for a job offer or an interview that you believe is or might be fraudulent or suspicious and immediately reach out to us via email at talent-ops@iterable.com upon receiving a suspicious job offer. Criminal and/or civil liabilities may arise from such actions, and Iterable expressly reserves the right to take legal action, including criminal action, against such individuals/entities whenever such phenomena occur. In any case, please note that under no circumstances shall Iterable and any of its affiliates be held liable or responsible for any claims, losses, damages, expenses or other inconvenience resulting from or in any way connected to the actions of these impostors. Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.