Senior Customer Success Manager - Commercial
- Роль
- Поддержка
- Опыт
- Синьор
- Занятость
- Полная занятость
- Размер компании
- Средняя
Доступно для: US only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Senior Customer Success Manager for commercial customers, US-remote only. Customer-facing role focused on driving adoption and revenue outcomes for mid-to-large SaaS customers; requires experience in customer success or account management for B2B SaaS. Must be eligible to work in the United States.
Ключевые навыки
Обязательные навыки
CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.
Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.
Чем предстоит заниматься
- Drive adoption and value realization for commercial customers
- Manage day-to-day customer relationships and ensure retention
- Identify upsell and expansion opportunities to drive revenue
- Collaborate with cross-functional teams to resolve customer issues and deliver outcomes
Что требуется
- Experience in customer success or account management at B2B SaaS companies
- Proven ability to drive adoption, retention, and expansion with commercial customers
- Eligible to work in the United States (participates in E-Verify)
CaptivateIQ is a Sales Performance Management solution for Sales Planning and Incentives, helping revenue teams automate processes, hit revenue targets, and adapt with business change.