Senior Business Analyst

Every mind is unique. Yet much of the world is still built for what’s considered "normal," leaving too many people behind. At Everway, we change that by creating technology that helps everyone understand and be understood. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. Our careers fit real life. When you join us, you’re not just taking a job. You’re joining a movement to build a more neuroinclusive world. We’re a global community of over 800 employees spanning North America, UK, Europe, Australia, and New Zealand. A career here is purposeful and fast-moving, with clear expectations, modern tools, and the clarity to focus on what matters most. Our people are supported and encouraged to show up as they are, with different ways of thinking welcomed and valued. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully . Join us at Everway - together, we can unlock the full potential of every mind. About the role As a Senior Business Analyst, you'll work across Sales, Customer Success, Finance and Marketing to understand business needs and translate them into scalable technology solutions. You'll help shape improvements across the Salesforce ecosystem and connected enterprise systems, ensuring technology supports efficient processes and delivers measurable business value. Working with stakeholders across the organisation, you'll gather requirements, analyse business processes and collaborate with technical teams to deliver solutions that support Everway's strategic objectives, whilst helping align technologies across multiple business units. Main responsibilities: In this role, you will: Partner with stakeholders across Sales, Customer Success, Finance and Marketing to understand business needs and define solution requirements. Translate business requirements into clear user stories, functional specifications and process documentation. Collaborate with Salesforce administrators, developers, data engineers and technology partners to design scalable business solutions. Analyse business processes and identify opportunities to improve efficiency, data quality and user experience. Work with Information Systems, Security and Compliance teams to ensure solutions align with governance, security and data management standards. Facilitate communication between business and technical teams, managing expectations and supporting successful delivery. Produce and maintain high-quality documentation, including business requirements, process maps and functional specifications. Use data and business insight to support decision-making and recommend continuous improvements across systems and processes. Essential Criteria 3+ years' experience in business analysis, delivering system implementation or business process improvement initiatives. Experience gathering, analysing and documenting business and functional requirements. Strong understanding of CRM platforms, primarily Salesforce Clouds, and associated business processes. Demonstrated ability to analyse business processes and recommend practical improvements. Strong stakeholder management skills, with experience working across multiple business functions. Excellent analytical and problem-solving skills, with the ability to communicate complex concepts clearly to technical and non-technical audiences. Experience producing high-quality business analysis artefacts, including process maps, user stories and functional specifications. Experience using reporting or business intelligence tools to analyse information and support decision-making. Desirable Criteria Experience working with ERP platforms, ideally Sage Intacct. Background in aligning technology across multiple business acquisitions. Knowledge of Salesforce Marketing and Service Clouds and their integration with Salesforce Sales Cloud. Experience within a SaaS or technology-led organisation. Familiarity with process improvement methodologies such as Lean or Six Sigma. Experience using AI-enabled tools to support business analysis, documentation, process modelling or insight generation. Please submit your application by Monday 10th August. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy here. Please click the link for our Privacy Notice