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Learning Network

Scheduling Coordinator

УдалённоUTC-7…UTC-6В архиве
Опубликовано
Роль
Операции
Опыт
Мидл
Занятость
Полная занятость
$20–$22/hr
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Доступно для: UTC-7…UTC-6. Укажите, откуда вы работаете, чтобы проверить доступность.

Коротко по делу

Customer-facing scheduling coordinator for student academic planning, transcripts, graduation requirements, and family support. Requires 3+ years in customer service/student services/education, experience supporting students or families, background checks, 40+ hours/week on 8:30 a.m.–5:30 p.m. Mountain Time.

Обязательные навыки

Mac OSGoogle Workspacelearning management systemstask tools

Желательные навыки

student information systemsGoogle WorkspaceMac OSAsana

Чем предстоит заниматься

  • Create and maintain accurate, compliant student schedules that lead to academic success and timely graduation.
  • Partner proactively with students and families to provide guidance, answer scheduling questions, and deliver an exceptional customer experience.
  • Monitor graduation progress, review transcripts, and ensure students remain on pace toward meeting all graduation requirements.
  • Collaborate with internal teams to resolve scheduling challenges while maintaining accuracy, responsiveness, and operational excellence.
  • Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and uplifting.
  • Master organizational scheduling rules, graduation requirements, and best practices across all grade levels.
  • Proactively communicate with students and families through phone calls, email, text messages, and other communication channels regarding schedules, graduation progress, and related academic planning.
  • Respond promptly and professionally to inbound scheduling questions while providing accurate guidance and exceptional customer service.
  • Create, review, and maintain accurate student course schedules while ensuring compliance with district and graduation requirements.
  • Review high school transcripts and academic records to ensure students remain on track for graduation and post-secondary readiness.
  • Assist students in developing annual academic plans that align with their graduation requirements, academic goals, and future aspirations.
  • Support school term setup, course section configuration, and other scheduling operations as assigned.
  • Resolve complex or escalated scheduling concerns through thoughtful problem-solving and collaboration.
  • Maintain complete and accurate documentation of scheduling decisions, communications, and student records.
  • Participate enthusiastically in professional development, team meetings, and continuous process improvement initiatives.
  • Embrace other duties as needed to advance our mission.

Что требуется

  • Work a fixed schedule: 8:30 a.m.–5:30 p.m. Mountain Time (Denver), year-round, auto-adjusting for daylight saving time.
  • Work full time in this hourly role, requiring at least 40 hours per week with uninterrupted focus during scheduled hours.
  • Remain actively available and immediately responsive throughout the workday via phone, chat, Zoom, email, and internal systems so students, parents, and colleagues can reach you in real time.
  • Avoid all concurrent work during scheduled hours and maintain full professional focus; ensure any outside employment does not interfere with performance and is approved in writing in advance.
  • Maintain a private, professional, distraction-free remote workspace with reliable high-speed internet that supports video and required tools.
  • Maintain reliable and consistent attendance during scheduled working hours, proactively communicating absences or schedule changes to your direct supervisor as early as possible.
  • You genuinely enjoy helping students and families navigate important decisions with confidence and clarity.
  • You find satisfaction in creating organized, accurate plans that help students achieve long-term success.
  • You're energized by balancing meaningful customer interactions with detail-oriented operational work.
  • You naturally take ownership, communicate proactively, and follow through until every issue is fully resolved.
  • You embrace clear expectations, performance metrics, and accountability because they motivate you to consistently deliver exceptional results.
  • Strong interpersonal skills to communicate clearly, empathetically, and professionally.
  • Exceptional customer service skills with a genuine desire to help others solve problems and achieve successful outcomes.
  • Excellent verbal and written communication skills with the ability to explain complex scheduling and graduation information clearly.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities while maintaining accuracy.
  • Extreme ownership of responsibilities with outstanding follow-through, responsiveness, and accountability.
  • Strong analytical and problem-solving skills with the ability to resolve scheduling challenges independently while exercising sound judgment.
  • Ability to thrive in a fast-paced, high-volume environment while meeting quality, responsiveness, and productivity expectations.
  • Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
  • Willingness and ability to travel to assigned testing locations for proctoring.
  • Bachelor’s degree in Education, Human Services, Business, Communications, or related field (preferred), or equivalent combination of education and experience (required).
  • Minimum of three (3) years of experience in customer service, customer relations, student services, education, or a related customer-facing role (required).
  • Experience supporting students or families in an educational environment (required).
  • Preferred: Experience creating or managing student academic schedules, graduation planning, or academic advising.
  • Preferred: Experience using student information systems, Google Workspace, Mac OS, and collaboration tools such as Asana.
  • Ability to pass required background checks (required).

Преимущества

  • Medical, dental, and vision employee coverage for as little as $1 each per month
  • Personal paid time off in addition to major holidays
  • Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer
  • 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings

Learning Network

Learning Network is a growing, innovative, and customer-centric educational services company.

EdTech

Детали

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