Retail Expert
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Доступно для: US only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Retail operations expert for a US-remote consulting/customer-success role. Must have hands-on store operations, merchandising, labor planning, or retail analytics experience, and be able to advise retail executives using data.
Building Something THAT MATTERS.
Just as every website on earth has a site analytics tool, every physical location will soon have an analytics platform like RetailNext. We use advanced computer vision technology to provide anonymous, accurate data on what happens at physical locations, from retail stores and shopping malls to banks, restaurants, and corporate campuses.
We design and build everything in-house: from the Aurora® sensor to our cloud infrastructure, all the way up to our analytics platform. Our engineering team works on genuinely interesting problems in deep learning, embedded hardware development, distributed systems, cloud infrastructure, and modern web development.
Чем предстоит заниматься
- Own the post-sales customer experience for a portfolio of embedded retail accounts, with a clear goal: retailers using RetailNext data to make operational decisions daily
- Provide strategic consulting on staffing optimization, merchandising performance, promotional effectiveness, and KPI frameworks tailored to each retailer's context
- Proactively create new use cases and surface actionable insights from RetailNext data — don't wait for the customer to ask
- Document operational changes customers make based on your recommendations and track measurable impact
- Own and lead Quarterly Business Reviews that deepen executive sponsorship, demonstrate ROI, and surface expansion opportunities
- Build relationships at multiple organizational levels — from store operations teams to C-suite — to drive multi-level adoption of the platform
- Develop store expansion strategies and cultivate referenceable customers who can speak to the value of RetailNext
- Identify upsell, cross-sell, and expansion signals through day-to-day engagement and bring qualified opportunities to the Account Director
- Partner with Account Directors to create customized demos and presentations tailored to prospective customers' specific retail use cases
- Bring firsthand retail operations expertise to sales conversations — your industry credibility helps close deals
- Collaborate with Customer Success to document pre-sales commitments and ensure clean handoffs into post-sales delivery
- Document ROI evidence and build business cases that justify customer investment decisions and renewals
- Track and communicate the measurable impact of RetailNext data on customer operations — conversion improvements, labor efficiency gains, promotional lift
- Feed customer intelligence back to product and marketing teams to sharpen RetailNext's value proposition
Что требуется
- Retail operations experience — you've worked in or directly with store operations, merchandising, labor planning, or retail analytics in a hands-on capacity
- Proven ability to consult with retail leaders on operational transformation and translate data into actionable recommendations
- Strong executive-facing communication skills — comfortable leading QBRs and presenting to VPs and C-suite stakeholders
- Track record of driving customer adoption and value realization in a post-sales, customer success, or strategic consulting role
- Ability to work independently across time zones in a remote
Преимущества
- Own the customer relationship end-to-end — you're the strategic partner retailers turn to for operational transformation, not a support function waiting for tickets
- Direct influence on product direction — your customer insights and use-case discoveries feed back into RetailNext's roadmap
- High-visibility consulting role — lead QBRs with retail executives and build relationships from store ops to the C-suite
- Monthly Recharge Day
- Holiday Exchange Program
- Best Self Benefit Program
- Medical Insurance
- Work from Anywhere up to 90 days
RetailNext builds its own hardware and software end to end