RCM Collections Lead Specialist
- Роль
- Операции
- Опыт
- Синьор
- Занятость
- Полная занятость
- Размер компании
- Средняя
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Коротко по делу
Lead a Collections team in healthcare RCM; you must have 4+ years in collections/AR follow-up, prior mentorship experience, expert knowledge of CPT/HCPCS/ICD-10 and payer policies, and advanced Excel. Remote-first US hiring with state exclusions; compensation $64,500–$83,500/year.
Ключевые навыки
Обязательные навыки
Желательные навыки
Pioneering metabolic disease reversal for one billion people
At Virta, we’re transforming healthcare by doing what was once thought impossible: reversing metabolic disease at scale. Our team combines the power of technology with cutting-edge science to drive real, life-changing results for members every day. Still, there's so much more to be done!
If you're ready to redefine what's possible, we invite you to join our cause at Virta.
Please be aware of fraudulent recruiting. Virta Health will only contact you from email addresses ending in @virtahealth.com, @ashbyhq.com, and @vetonai.careers, and will never conduct interviews via Google Hangouts or Telegram. If you think you have been the victim of internet fraud you should report it to the FBI’s Internet Crime Complaint Center (IC3) .
Open positions at Virta Health
Join our world-class team, with positions available across the country.
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Virta Health by the numbers
2014
Year Founded
1000+
Employees
12M
US Lives Covered
Join The Virta Revolution
Health Coaching
We provide personalized, life-changing coaching to help our members reclaim their health and reverse metabolic disease
“At Virta, People First is more than just a stated value. Our members are at the core of every decision we make, and we celebrate them daily by sharing their stories and celebrating their successes. It's so motivating to know that the work we do each day delivers life-changing results for real people.”
Romy Saloner
VP, Member Success
Talent Acquisition
From engineers to physicians, we are committed to source and hire the best talent to carry out the Virta Revolution
“Working at Virta has truly felt like being part of a revolution. Contributing to the reversal of diseases once thought impossible—and then scaling that impact to reach hundreds of thousands of people—has been both the highlight of my career and deeply fulfilling on a personal level.”
Brady Stevenson
Senior Director of Talent Acquisition
Our Virtan Values
These seven core values represent who we are and how we work
People First
We take care of ourselves, our peers, and our patients equally.
Ownership
We empower our employees to do work that matters, and give our people autonomy to do their best work.
Impact
We focus on the important small steps to create the greatest positive impact. We prioritize impact over busy work.
No Ego
We believe everyone has something to teach, and everyone has something to learn.
Transparency
Trust and empowerment are promoted through open access to information. We have integrity in everything we do.
Evidence-Based
We follow the evidence, and prioritize data and science over seniority and dogma.
Risk Taking & Rapid Iteration
We test, learn and repeat quickly: a failed test is a chance to learn. Progress is never sacrificed for perfection.
What we do here at Virta
Application & Infrastructure
As a full-stack healthcare company, Virta builds a variety of products to support our patients, clinicians, commercial clients, and enrollment process
Data Science
Virta is powered by machine learning, providing real-time interventions and clinical guidance
Product + Design
Through beautiful design and ease of use, we can help patients be successful in their health journey
Partnerships
Sales teams focus on partnering with health plans, employers, and government entities
Growth
Marketing teams here empower patients to regain their health and business leaders to provide better healthcare to their members
Lasting Relationships
As the dedicated liaisons to our commercial partners, our Customer Success team focuses on successful launches and industry-wide relationships
Patient Safety and Success
Providing unparalleled care for our patients has been, and will remain our #1 priority
Coaching
Our coach team provides hands on guidance and support during the patient journey. They are empowered by advanced technology and deep scientific and clinical expertise
Providers
Our Provider team works cross-functionally to provide widespread impact across our diverse patient population while maintaining the highest level of clinical excellence
Culture & Belonging
We are a reflection of our people. At Virta, our success depends on having a team that mirrors the diversity of those we serve.
When our workforce reflects our member population, we make better decisions, design better care, and deliver better outcomes. Representation isn’t just a moral commitment, it’s a business imperative.
Lucia Guillory
Chief People Officer
** These slides will be converted to a slideshow on the live site. **
...Virta actually CARES for their employees... they care enough to want to know and support the WHOLE human. Especially in this unique remote environment, they foster community... better/stronger than I have had in any other ‘in-person’ environment... I am a better coach and teammate because of the environment Virta communities provide...
Lindsay Nerbonne, Health Coach
While I aim to pour into our members, I find that these moments of connection are what truly fill my cup. Having a space where I can be my whole, authentic self makes me a more grounded coach... This community is the heartbeat of my experience here...
Taylor Thompson, Health Coach
...there is a space for us to be ourselves and to be celebrated and to have a sense of belonging and community. I am profoundly grateful for Virta and the way we not only welcome but celebrate diversity.
Elizabeth Crumley, Enrollment Nurse
LGBTQIA+ Virtans have shared that this is the first time they’ve experienced a community like this at work. It matters. It changes how you see yourself, your growth, and your future... and it shapes how we show up for each other...
Marc Mooney, Head of HR
Grace in Transition is a space for women... to show up exactly as they are...supported, understood, and never alone. We turn a deeply personal season into a shared source of strength by creating psychological safety, leading with empathy, and embracing humor along the way.
Lisa Sampson, Health Coach Manager
Our Benefits
Healthcare
Company Subsidized Medical, Dental, and Vision
Fertility Benefits
FSA: Healthcare & Dependent Care
Company Paid Basic Life and AD&D Insurance
Company Paid Short-term & Long-term Disability Insurance
Voluntary Critical Illness, Accident, and Hospital Insurance
Personal
Virta Program is available to all Virtans and 1 family/friend with 100% coverage
Parental Leave (16 weeks paid)
Carrot (Hormonal Health & Family-building Support)
Flexible Time Off
10 Paid Holidays
Perks
Annual Work From Home Stipend
Monthly Internet Stipend
Learning & Development stipend
Employee Resource Groups
4-week Paid Sabbatical (after 5 consecutive years with Virta)
Financial
Employee 401(k) & Roth
Employer 401(k) Match
Equity Program
Our locations
San Francisco, CA
Our San Francisco office is conveniently located in the heart of the Financial District. Our private suite sits on a co-working floor with great views of North Beach and Coit Tower. Our floor has a communal kitchen stocked with snacks and drinks and other amenities such as social events and a gym with city views. BART, Muni, and buses are all just a few minutes away.
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Denver, CO
Our Denver headquarters is located in the vibrant RiNo neighborhood, surrounded by a dynamic community of innovative and mission-driven companies. Situated within a modern coworking space, our office offers the flexibility to collaborate in shared spaces or focus in our private Virta suite. Team members can take advantage of on-site amenities including a gym, coffee shop, and free parking, all just steps away from some of Denver’s best dining, art, and culture.
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What People Are Saying About Us
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There's a cliché about startups that are ‘changing the world’ but at Virta Health, you have actual examples and data to see that the code you're working on is helping people.
Senior Software Engineer, Glassdoor Review
Startup feel, rapid growth and opportunity, lots of gratitude and some extremely talented and hardworking mission-driven coworkers.
Operations Manager, Glassdoor Review
Impactful work (changing patients' lives!), very smart and supportive coaching team that's growing with overall good support from the rest of clinical team, good culture and mission-driven, remote work with stipends, unlimited PTO.
Health Coach, Glassdoor Review
This is a truly mission-driven company and profits really do fuel purpose here. I have seen first hand just how quickly and effectively the program can work... I absolutely love working here and can't wait to see what we accomplish!
Salesforce Developer, Glassdoor Review
Open positions at Virta Health
Join our world-class team, with positions available across the country.
AI Interview Resources
Review our guidelines to help set yourself up for success throughout our interview process.
Don’t see the role you’re interested in?
Join our Talent Community to stay connected about jobs and company updates.
Чем предстоит заниматься
- Lead and develop a team of Collections Specialists, setting daily priorities and holding the team accountable to follow-up cadences and high documentation standards.
- Directly manage a portion of the Tier 3 AR portfolio, including payer follow-up, denial resolution, and escalation calls.
- Serve as the first point of contact for your team on complex denials, payer disputes, and accounts requiring advanced review or documentation.
- Track team-level AR aging and denial trends, reporting on performance against KPIs and flagging systemic issues to leadership with data-supported recommendations.
- Ensure the team consistently utilizes productivity scorecards, standardized follow-up templates, and auditable documentation practices.
- Develop and execute a 30/60/90 day plan: orient to RCM platforms, establish productivity expectations, identify high-risk patterns and lead improvement initiatives.
Что требуется
- 4+ years in healthcare Revenue Cycle Management with a specialized focus on collections and AR follow-up.
- Previous experience leading, mentoring, or training billing specialists or contractors in an RCM environment.
- Advanced Excel skills (VLOOKUPs, Pivot Tables, data cleaning) to manage complex reconciliation reports and audit large datasets for accuracy.
- Expert-level understanding of CPT, HCPCS, and ICD-10 coding, commercial/government payer timely filing limit policies, and claim adjudication.
- Proficiency with navigating EHRs (Athena or Candid Health experience a plus), clearinghouse platforms, payer portals and CRM platforms such as Salesforce.
- Proven ability to remain organized while managing both a team workload and a personal account portfolio simultaneously.
Преимущества
- Offers Equity
- Information about Virta’s benefits is on our Careers page (link provided).
Mission to reverse metabolic disease; healthcare/digital health company.