Patient Service Representative (Cebu or CDO)

A Patient Services Representative is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment. Duties and Responsibilities: 1. Answer incoming calls according to procedure and Departmental standards. Assist patients in their queries and concerns. Collect patients' outstanding balance. Assist third party entities, e.g., insurance, in their queries regarding patients' accounts. 2. Places outbound collection calls according to procedure and Departmental standards. Collect patients' outstanding balance. Assist patients in their billing queries and concerns. 3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities. 5. Team player being supportive of Department and Company goals and policies. 6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time. 7. Other related duties may be assigned from time to time. Qualifications and Requirements Preferably College Graduate or at least 2 years in college. Degrees and Courses related to Medical Field is a plus. Strong written and verbal communication skills. Ability to work effectively with minimal supervision. Ability to work with confidential information. Able to perform simple mathematical calculations. Detail oriented. Proficient in the use of email. Highly motivated self-starter. Organized, able to set priorities and meet deadlines. Dependable and reliable. Team player being supportive of Department and Company goals and policies. Must be flexible with schedule. At least 1 year call center experience related to Medical Accounts and Programs is a plus Why Join Us? Fully remote role Competitive benefits: Insurance, lifestyle rewards & more Work with a passionate, global team making an impact in the utility industry At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at HarrisTalentAcquisition@harriscomputer.com. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.