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The Ohio State University

Online Enrollment Advisor

УдалённоUnited States только
Опубликовано
Роль
Продажи
Опыт
Мидл
Занятость
Полная занятость
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Коротко по делу

Online Enrollment Advisor for Ohio State University's online programs. Requires a Bachelor's degree and 3+ years in sales, recruitment, or customer service. Must have strong consultative selling skills to convert prospective students and manage the application process remotely.

Ключевые навыки

SalesRecruitmentCustomer Service

Обязательные навыки

CommunicationCRM softwarePhoneVideo conferencingEmailText messaging

Желательные навыки

Master's degree in relevant discipline5+ years of experienceExperience in online higher education recruitmentExperience working with nontraditional, online prospectsExperience selling expensive, intangible/service products in a virtual environment

Обязательные языки

English fluent

Чем предстоит заниматься

  • Lead and serve as the expert on assigned population of prospective students
  • Actively engage, connect with, and sell prospective students on Ohio State
  • Develop Ohio State online program recruitment materials and processes
  • Share prospective student feedback with college partners
  • Actively engage and sell prospective students on all aspects of the online program
  • Use a consultative advising approach
  • Understand how to sell and convert prospective students on enrolling in an online program
  • Lead prospects through the application process
  • Help prospects understand if the program will meet their career objectives
  • Help prospects understand if they meet the qualifications for the application
  • Monitor the progress of applicants' submissions
  • Deliver required level of daily, year-round activities
  • Track application submissions, students enrolled, and other relevant metrics
  • Provide excellent customer service
  • Talk with prospective students using the form of communication that best fits them (phone, video, email, text)
  • Capture all activity and notes in the CRM
  • Help adapt processes and recruiting materials to ensure Ohio State has the best chance of converting prospective students
  • Work closely with a marketing counterpart to offer feedback on lead quality
  • Work closely with the reenrollment team as prospects become students
  • Share and sometimes lead cross-functional communication on behalf of recruiting with college partners

Что требуется

  • Bachelor's degree required
  • 3+ years in sales, recruitment, communication, or related field
  • Experience in recruiting or sales
  • Experience in customer service
  • Experience in communication
  • Experience working cross-functionally within an organization
  • Broad knowledge and expertise in sales tactics
  • Understanding of the recruitment funnel
  • Ability to lead and serve as an expert on assigned population of prospective students
  • Ability to actively engage, connect with, and sell prospective students
  • Ability to develop recruitment materials and processes
  • Ability to share prospective student feedback with college partners
  • Ability to lead prospects through the application process
  • Ability to monitor the progress of applicants' submissions
  • Excellent customer service skills
  • Ability to adapt to different forms of communication (phone, video, email, text)
  • Ability to capture activity and notes in the CRM
  • Ability to adapt processes and recruiting materials as needs evolve
  • Ability to work closely with marketing counterpart to offer feedback on lead quality
  • Ability to work closely with the reenrollment team
  • Ability to share and lead cross-functional communication on behalf of recruiting with college partners
  • Collaboration and building relationships are core to the work

Преимущества

  • Regular full-time position
  • 40 scheduled hours
  • First shift
  • Equal opportunity employer (veterans and disability)
  • Background check required
  • Drug screen or physical may be required during post-offer process

public research university in Columbus, Ohio, United States

🇺🇸 Соединенные ШтатыEducationКрупнаяosu.edu
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