MRI Technical Customer Success Manager (Italy/France)
- Роль
- Поддержка
- Опыт
- Мидл
- Занятость
- Полная занятость
- Размер компании
- Стартап
Доступно для: FR, IT only. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Technical Customer Success Manager needed for a healthcare technology company. Requires 1+ years in healthcare IT support, proficiency in TCP/IP and DICOM networking, and experience with MRI/PACS. Must be fluent in English, Italian, and French (B1). Role involves technical implementation and customer support.
Ключевые навыки
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Обязательные языки
One of the world’s most widely adopted MRI AI platforms
One Unified AI Platform for Faster, Smarter MRI
Improve image quality, increase scanner capacity, and unlock quantitative imaging insights across your MRI fleet.
SwiftSight®: The Future of Quantitative Brain MRI
Thursday, September 17, 2026 · 12:00 PM ET
Trusted by 1,700+ healthcare institutions worldwide
7M+ MRI exams annually · 40+ countries
One Platform. Multiple MRI Challenges Solved.
Whether your goal is improving diagnostic confidence, increasing MRI capacity, or generating quantitative imaging insights, AIRS Medical provides AI-powered solutions designed to help imaging organizations get more value from every MRI exam.
Radiologists
Improve diagnostic confidence with better image quality and quantitative imaging insights.
MRI Operations Teams
Increase throughput, reduce scan times, and unlock additional capacity from existing MRI systems.
Imaging Leaders
Standardize MRI performance across mixed-vendor fleets while maximizing existing MRI investments.
Built for the MRI Infrastructure You Already Own
No hardware replacement. No workflow disruption. Compatible with all MRI scanners from Siemens Healthineers, GE HealthCare, Philips, and Canon Medical.
MRI AI Solutions Designed for Real-World Imaging
From image enhancement and scan acceleration to quantitative imaging insights, AIRS Medical helps organizations get more value from every MRI exam.
Brain MRA, 3.0T Siemens MAGNETOM Skyra
3D TOF, (L) 0.6×0.8×1.2 mm, (R) 0.6×0.8×1.2 mm, MIP
Quality • Acceleration • Capacity
SwiftMR®
Improve image quality, reduce scan times, and unlock additional capacity from existing MRI systems.
Reproducibility • Insight • Confidence
SwiftSight
Measure the patient, not the scanner. Generate reproducible quantitative brain MRI measurements for longitudinal assessment, clinical research, and objective decision-making across scanner vendors and field strengths.
Trusted by Leading Imaging Organizations Worldwide
Real-world outcomes from global imaging organizations.
“We were able to accomplish all of the goals within the first two months — increasing throughput, reducing business hours and backlogs, and improving the patient’s overall experience.”
Co-founder, 3T Radiology & Research
“I am absolutely blown away every time I use SwiftMR! This is a game changer, and it instantly brought us up to the next level of quality and productivity.”
“AIRS Medical helped us achieve dual objectives — improving efficiency while conserving capital. We’re operating more seamlessly on the same devices.”
“I honestly can’t believe I’m saying the MRI experience was a 10, but it really was that good.”
Patient, East River Medical Imaging
Ready to See AIRS Medical in Action?
Schedule a demonstration, explore a trial, or speak with an AIRS Medical expert to discuss your imaging goals.
Siemens Healthineers, GE HealthCare, Philips, and Canon Medical are trademarks of their respective owners. References to third-party MRI systems indicate compatibility only and do not imply any affiliation, sponsorship, or endorsement.
Чем предстоит заниматься
- Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs
- Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability
- Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity
- Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities
- Act as the primary technical resource for clients, providing application support and resolving technical issues
- Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations
- Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support
- Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results
- Plan and coordinate SwiftMR integrations with potential customers
Что требуется
- 1+ years in a technical or application support role within healthcare IT
- Proficiency with TCP/IP networking and DICOM networking
- Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
- Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
- Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
- Pro-active team player
- Preferred Experiences (Nice to Have)
- 3+ years in a technical or application support role within healthcare IT
- Experience implementing radiology software in a clinical environment
Преимущества
- Work type: Full time under EOR
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
- Paid Time Off (30 days)
- Onboarding gifts and home office supplies
- Training & Development
AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives. Our flagship solution, SwiftMR , is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow. AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. As we continue expanding across globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.