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Learning Network

Learning Management System Administrator

УдалённоUnited States только
Опубликовано
Опыт
Мидл
Занятость
Полная занятость
$70k–$95k/yr
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Доступно для: US only. Укажите, откуда вы работаете, чтобы проверить доступность.

Коротко по делу

Administrator for Agilix Buzz LMS, responsible for day-to-day operations, system improvements, user access, data accuracy, and integrations. Requires detail-orientation, initiative, and broad thinking for process documentation, system interdependencies, and decision-making insights. Must be able to troubleshoot, support users, and partner with instructional/operations teams.

Ключевые навыки

Agilix BuzzLMS AdministrationSystem Integrations

Обязательные навыки

system administrationuser rolespermissionssecuritycustomizationsmaintenancebackupsSIS integrationsthird-party content/toolsAPIsvendor relationship managementdocumentationprocess mapsdata flowsintegration diagramsuser guidesrequirements gatheringgap analysistechnical specificationsproblem-solvingMac OSGoogle WorkspaceAsana

Желательные навыки

Business AnalystSystems Analyst

Чем предстоит заниматься

  • Serve all stakeholders with integrity, humility, and joy while consistently modeling the importance of both task competency and relationships
  • Participate in Company events, activities, and meetings with a smile and an infectious, great attitude
  • Administer and serve as the internal subject matter expert to improve system solutions for our learning management system (LMS), Agilix Buzz
  • Lead large-scale LMS projects, including implementations, migrations, upgrades, or feature rollouts
  • Regularly perform routine system administrator functions, including maintenance/updates, system backups, security, roles, profiles, domain permissions, and customizations
  • Act as a thought partner for integrations with student information systems (SIS), content providers, and other third-party tools while assessing feasibility, documenting requirements, and managing implementation
  • Create and distribute analytics, reports, and dashboards for user departments
  • Collaborate with instructional designers, curriculum developers, and academic leaders to align system setup with instructional goals
  • Configure templates, courses, gradebooks, categories, weighting, and work settings as needed
  • Identify system problems, develop fixes, ensure complete quality assurance testing, and implement solutions
  • Document and maintain process maps, data flows, and integration logic across the LMS and all connected platforms while ensuring institutional knowledge is captured, versioned, and accessible
  • Troubleshoot and resolve user-reported issues in a timely manner, providing hands-on support to staff and ensuring minimal disruption to instruction and operations
  • Serve as product liaison with other vendors and ensure continued systems operations through partner update lifecycles
  • Collect and prioritize user feedback, address questions, document enhancement requests, and collaborate internally and externally to plan and implement system improvements aligned with organizational goals
  • Document and train staff on system best practices and processes
  • Recommend enhancements and configurations as the staff expert, and stay current on Agilix Buzz updates, features, and best practices
  • Own the knowledge base for the LMS ecosystem, including user-facing documentation, training materials, and internal system guides
  • All other duties as assigned

Что требуется

  • Strong interpersonal skills with the demonstrated ability to consistently lead and serve others with humility, kindness, empathy, and joy
  • Strong understanding of system administration, including user roles, permissions, security, customizations, maintenance, and backups
  • Expertise with SIS integrations, third-party content/tools, APIs, and vendor relationship management
  • Strong autonomy and proven capability to perform at a high level with minimal oversight
  • Demonstrated ability to document systems - process maps, data flows, integration diagrams, user guides - with clarity and consistency
  • Demonstrated experience gathering requirements, performing gap analysis, and/or translating operational needs into technical specifications
  • Demonstrated ability to make informed decisions with significant impact on departmental operations and management
  • Systematic problem-solving skills with the ability to determine root cause problems and implement solutions
  • Ability to handle multiple, complex priorities and balance the needs of each according to business impact
  • Demonstrated success as a team player possessing a positive attitude, strong work ethic, entrepreneurial spirit, and flexibility
  • Proven ability to work in a fast-paced, high-energy environment and juggle multiple deadlines and tasks
  • Excellent communication skills, both verbal and written
  • Bachelor’s degree in IT, Educational Technology, Computer Science, or related field, or equivalent combination of education and experience
  • Minimum of two (2) years of experience administering Agilix Buzz Learning Management System; experience administering similar learning management systems may be considered in lieu of Agilix Buzz
  • Prior experience in a role as a Business Analyst or Systems Analyst preferred
  • Excellent communication skills with the ability to train and support non-technical users
  • Working knowledge of what constitutes personally identifiable information (PII) and how to prevent incidental or unauthorized disclosure
  • Strong experience with Mac OS, Google Workspace, and Asana preferred
  • Private, distraction-free, professional remote work environment with high-speed internet
  • Ability to pass required background checks

Преимущества

  • Medical, dental, and vision employee coverage for as little as $1 each per month
  • Personal paid time off in addition to major holidays
  • Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer
  • 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings

Learning Network

Learning Network is a growing, innovative, and customer-centric educational services company.

EdTech
$70k–$95k/yr