Lead Client Experience Manager

Job Description: Come Build the Future of Patient & HCP Engagement Title: Lead Client Experience Manager Team: Phreesia Network Solutions Location: Hybrid-style in New York City / commutable area In-person expectation: Client and/or team meetings 1-3 times per week on average Travel: Regular NYC metro travel for client visits or team meetings, with occasional travel outside the region (~25–30% overall) Why This Role Exists You’re not just growing revenue — you’re shaping how the world’s most impactful healthcare brands show up at the point of care. We’re looking for a Lead Client Experience Manager who thinks of themselves as a strategic partner, not a transactional salesperson. In this role, you’ll own a portfolio of pharmaceutical and agency accounts- identifying revenue opportunities, moving deals forward, and nurturing the long-term partnerships that keep clients coming back. You don’t need a traditional sales background — if you’ve built your career developing client relationships in digital media or agency life and you’re ready to grow business with more ownership and visibility, and be compensated more favorably for it, this is your next move. What You’ll Spend Your Time Doing : Develop and grow new or existing business: Become an SME for your assigned accounts- brands, pipelines, org changes, key contacts- to identify the right opportunities at the right time, bringing your pharmaceutical media knowledge to every first conversation so you show up as a trusted partner. Own the Full Deal Cycle: Move deals from capabilities presentations and proposals through revisions, sell-in, and contracting. You’ll respond to RFPs by developing tailored proposals in close collaboration with internal analytics, creative, strategy, and research teams. Be a Trusted Strategic Partner: Serve as the primary point of contact for your accounts, from answering questions, sharing insights, to presenting monthly campaign performance in partnership with internal teams. You will help demonstrate value, support renewals, and keep client relationships active between deals while maintaining accurate Salesforce records and pipeline hygiene, so the team has a clear view of revenue and progress. Get “out of the office” for fun entertainment with clients: Client relationships here go beyond the conference room- think bagel drops, concerts, sporting event, perfume making and all kind of fun creative activities in between. Since spending time in person with your clients is core to your role, you'll spend time face-to-face with media and pharmaceutical clients across the NYC area 1–3 times per week on average, plus occasional national travel. Contribute to a collaborative team culture: Deliver compelling presentations and product demos that make clients say, “Yes — this is exactly what we need.” Serve as the client’s advocate internally, carrying their priorities into every cross-functional conversation. Lead and grow a high-performing team: manage a team of sales-focused direct reports and inspire them toward revenue and account growth. What Makes You a Great Fit You don’t need to check every box — but this role will feel energizing if you: Know the pharmaceutical media world or have healthcare media experience: Point of Care, Programmatic, DTC, HCP, OTC, or OOH experience highly valued Are a confident, direct communicator who builds trust quickly with senior stakeholders and junior contacts alike Are a self-starter who manages your own time, agenda and doesn’t need a push to follow up Are collaborative by nature, you share what’s working, ask for help when needed and lean on cross-functional teams and make the people around you better Are energized by in-person relationship-building, you make the room more engaging Are motivated to support the development of junior team members in revenue-growth activities to support both individual and team goals We Do Have A Few Requirements To Check Bachelor’s degree with 8+ years of account or client-facing experience in digital media, creative or media agencies, healthcare publishing, or digital advertising Healthcare experience required; pharmaceutical agency or media background strongly preferred Proven experience leading a team of at least 2-3 direct reports Deep familiarity with how agencies work—the internal dynamics, the team structure, the pace, and the ability to use that knowledge to build stronger partnerships Fluency in digital media vernacular from measurement, brand performance, campaign insights, to the ability to turn data into client-ready recommendations that land Strong PowerPoint skills and the confidence presenting to all levels of a client organization, from day-to-day buyers to senior leadership Where You’ll Work This is a hybrid role based in the New York City area, with your home office as your primary base. At the same time, this is a role built around in-person connection. You’ll regularly spend time with clients and/or teammates 1–3 times per week on average, with occasional national travel, because being face-to-face is a meaningful part of how this team builds trust, deepens relationships, and moves business forward Compensation & Rewards Base salary: $230,000-270,000 (depending on experience) inclusive of base salary and variable incentive. A comprehensive Total Rewards package designed to support your whole life — not just your work. Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: 100% Remote work + home office expense reimbursements Competitive compensation Flexible PTO + 8 company holidays Monthly reimbursement for cell phone + internet + wellness 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada Variety of insurance coverage for people (and pets!) Continuing education and professional certification reimbursement Opportunity to join an Employee Resource Group. At Phreesia, we’re transforming the patient experience and giving healthcare organizations the capacity to do more—and we need smart, innovative problem-solvers to help us get there. Phreesians have a wide range of backgrounds—you don’t need to be a healthcare expert or a technology geek to succeed on our team. We’re looking for talented, diverse individuals who want to make a difference in healthcare.