Junior IT Operations / L1 Helpdesk Engineer

What’s the Opportunity At Distilled, we're looking for a Junior IT Operations / L1 Helpdesk Engineer to join our team and help deliver a fantastic technology experience for our employees. This is a hands-on role focused on supporting our people, maintaining our office technology, and ensuring employees have the tools and support they need to do their best work. You'll work closely with the IT Operations team, providing day-to-day support across hardware, software, meeting rooms, onboarding, and office technology while developing your skills across modern cloud-based platforms such as Google Workspace, Okta, Jamf, Microsoft 365 and Freshservice. This role is ideal for someone who enjoys solving problems, helping people, learning new technologies and taking ownership of their work. Please note: This role requires 4 days per week onsite at our centrally located Dublin office, with flexibility to work remotely on the remaining day. How you’ll Play your Part As a Junior IT Operations Engineer, you'll play a key role in supporting employees and maintaining the smooth operation of our technology environment. You'll work across a wide variety of technologies while building your skills and experience in a supportive team environment. Employee Support & Service Delivery: Providing remote and onsite IT support for employees across the business, troubleshooting hardware, software, application and device issues and responding to both walk-up requests and helpdesk tickets. Assisting employees with Google Workspace, Okta, Microsoft 365 and other business applications, maintaining high levels of customer service and communication throughout, and escalating issues appropriately when required. Onboarding, Offboarding & User Lifecycle: Preparing laptops and equipment for new starters, including purchasing and shipping as needed. Assisting with employee onboarding and offboarding activities, including creating and updating user accounts, groups and permissions. Ensuring devices, applications and access are ready for Day 1, while maintaining accurate records of employee equipment and access. Office Technology & Meeting Rooms: Maintaining meeting room technology, AV equipment and shared workspaces, supporting company meetings, presentations and events. Troubleshooting issues with displays, cameras, microphones and video conferencing systems, ensure hotdesks and shared technology areas remain operational and well maintained, and be a visible and approachable IT presence in the office. Asset Management & Inventory: Maintaining accurate IT asset inventory records and assisting with equipment ordering and stock management, tracking hardware throughout its lifecycle. Organise and maintain the IT stock room, ensuring spare equipment and accessories are available when needed. Continuous Learning & Improvement: Continuously developing skills across the technology stack and contributing to documentation and knowledge base articles. Identify recurring issues and suggest improvements, and support automation and process improvement initiatives where appropriate. What you’ll need to Thrive Here Minimum 1 years’ experience in an IT Support, Service Desk, Desktop Support or IT Operations role Strong troubleshooting skills across Windows, MacOS or Mobile devices Experience supporting Microsoft 365, Google Workspace or similar collaboration platforms Experience with user account management and onboarding/offboarding activities Experience with supporting video conference room setup Strong communication and customer service skills Ability to prioritise workload and manage multiple tasks Positive attitude and willingness to learn Strong organisational skills and attention to detail Comfortable working onsite and interacting directly with employees Advantage if you have Exposure to Intune, Jamf, Okta, Entra ID or other identity/device management platforms Experience with Google Meet or Zoom Rooms Experience maintaining asset inventory or equipment lifecycle processes Basic networking knowledge (Wi-Fi, VPNs, DNS, DHCP) Experience with Freshservice, or similar ticketing systems ITIL Foundation, Jamf 100, Google Workspace, Microsoft or CompTIA certifications What’s it like to work here You will have the opportunity to work with one of Ireland's fastest growing Internet companies. You will get the chance to create a significant contribution to our strategic direction. Projects are exciting and employees are given wide scope for creativity and innovation Benefits - what you can expect Our goal is to maintain a culture where people look forward to work – whether in our centrally located office in Dublin or working from home. We do that by making Distilled a place you'll be listened to and trusted to do your job. Where you can have fun, learn and feel appreciated. And where you get focused career development, growth and progression opportunities. We want you to feel confident that this is the right place for you, your career, your wellbeing and your future. Above all, your health and wellbeing are at the forefront of how we build the business. That means looking after you while you're here and later in life. So you'll receive life insurance, fully-paid healthcare and a 5% contribution towards your pension. More about Distilled We exist to make buying and selling in Ireland simple. We put our people first, creating an inclusive environment where we can develop products that put our users first. We value people’s work and time, creating a community where they have an opportunity to make an impact and grow. Our challenge is to enhance our market-leading products using insights and empathy to present our users with the perfect match. What we build is technology, but what we do is create connections for life’s most meaningful moments. We are Distilled and we bring people together . Our Values We have five core values: We have a growth mindset. We like to simplify things and make things happen . We collaborate across teams, business units and brands. We're passionate about what we do. These values give us a framework for leadership and daily decision making. They embody how we behave and present ourselves — as individuals and as a business — both internally and externally for our colleagues, our users and our customers. We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.