Finance Operations Associate

**About ConceiveAbilities

ConceiveAbilities is the premier gestational surrogacy and egg donation agency in the United States and worldwide. For nearly 30 years, ConceiveAbilities has guided clients through the complex process of family building through assisted reproductive technologies. We are modern family advocates that believe that everyone who wants to become a parent, can. Parents should be able to choose from many family-building options - regardless of marital status, fertility challenges, geopolitical factors, or social motivation. At ConceiveAbilities, we are All In. Our staff is committed to helping our clients from their first meeting, to choosing a surrogate, to the delivery plans for the baby and every step in between.

**Position description

As a Finance Operations Associate, your primary focus is to oversee all financial activities related to clients, such as invoicing, bill payments, escrow management, and financial audits for client "journeys." Additionally, this position will support Accounts Payable for ConceiveAbilities and contribute to various financial reporting tasks.

**Position responsibilities

• Structure work in support of client-facing processes, building and maintaining measurable tasks, checklists and KPIs
• Liaise with ConceiveAbilities clients and vendors to actively manage and complete financial tasks and requests related to business operations
• Issue precise client invoices, handle bills, and process payments aligned with customer journeys
• Regularly audit client escrow accounts
• Collaborate with internal teams (Sales, Legal, Operations) to prioritize tasks and resolve customer-facing issues promptly, delivering exceptional client service at all times
• Assist, as necessary, with month- and year-end close, annual audit support
• Provide ad-hoc analytical support to assist management with company-wide initiatives and strategies
• Cross-train with other financial team members

**Experience and skills

• Requires _EITHER a BA/BS degree preferably in Accounting, Finance, or Business _OR
• A minimum of 3 years of relevant finance work experience in place of a BA/BS degree
• Excellent communication skills, both verbal and written
• Strong Excel skills; familiarity with QuickBooks Online, Salesforce, and Bill.com is a plus
• Highly organized and detail-oriented with the ability to multitask
• Able to apply excellent business acumen and collaborative skills in problem-solving

**We offer:

• Generous PTO
• Remote-first culture, with participation in in-person Employee Events
• Travel for Employee Events
• Medical, dental, vision, short- and long-term disability, basic life, and voluntary life
• 401(k) with matching contributions
• FSAs
• Continuing education allowance
• The opportunity to make a difference and help build families

Employment Type: Full Time

Reports To: Tom Tison, Controller

_ConceiveAbilities is an equal opportunity employer.