Engineering Manager (Ruby on Rails)

About Easyship Easyship is one of the world’s leading multi-carrier shipping software, built to make global eCommerce borderless. Since 2014, we’ve been on a mission to democratize logistics by removing the “black box” of international shipping costs and complexities. Trusted by over 100,000 brands, our platform provides a single “mission control” for global trade, offering access to 550+ courier services across 200+ destinations. We are an award-winning, global team (Forbes 30 Under 30, TechInAsia’s Best Startup) with offices in London, New York, Hong Kong, and beyond. We’re growing fast, we value transparency, and we genuinely enjoy building the infrastructure that powers modern commerce. If you’re ready to solve complex problems at scale, we’d love to have you join us. Who We’re Looking For: Easyship powers the shipping operations of over 100,000 merchants worldwide — and the engineering behind it is what makes that possible. Our platform handles real-time carrier rate comparisons, automated shipping rules, tax and duty calculations, label generation, and deep integrations with carriers across 200+ destinations. It's a technically rich domain, and the engineering work is genuinely interesting. We're hiring an Engineering Manager for our team— someone who leads by doing, not just directing. This is a hands-on Engineering manager role: you'll be deeply involved in technical decisions, architecture, and code, while also owning the health, growth, and output of your squad. You'll work within a small, product-aligned squad model — typically one EM, one senior backend, one senior frontend, a QA, and a PM — meaning your technical fingerprints are on everything the squad ships. The right person for this role is equally comfortable reviewing a pull request, designing a system architecture, and running a 1:1. You care about clean, maintainable code. You've started to explore how AI tooling can accelerate your team's output — whether that's agentic workflows, LLM integrations, or AI-assisted development — and you're curious about where it's going. This is a full-time, fully remote role based in the EU, working EU hours with regular collaboration across our global teams. Important note: This role is hands-on, with an expectation that you’ll continue coding in Ruby on Rails while also coaching and supporting other engineers. We also welcome senior engineers to apply who are wanting to take more leadership responsibilities. What You’ll Be Responsible For: Lead and mentor a backend-focused squad, driving technical quality, delivery velocity, and team wellbeing Stay hands-on with the Ruby on Rails codebase — actively contributing to architecture decisions, code reviews, and complex feature development Own the technical architecture of your squad’s domain: design scalable, maintainable backend systems on our Rails monolith and evolving microservices layer Partner with product managers and engineering leadership to translate roadmap priorities into clear technical plans with realistic timelines Champion engineering best practices — testing, observability, security, and clean code — and raise the bar across the team Identify and introduce AI-augmented workflows (agentic tooling, LLM integrations, AI-assisted development) to accelerate delivery and reduce toil Drive continuous improvement: own retrospectives, unblock your team, and create an environment where engineers grow fast Collaborate cross-functionally with other EMs and the Head of Engineering to improve engineering processes across the organisation You Might Be a Good Fit If… You have 8+ years of backend engineering experience, with at least 2-3 years in an engineering management or technical lead capacity You’re deeply hands-on with Ruby on Rails — this is not a “managed from a distance” role; you’ll be in the code regularly You have strong architecture experience: you’ve designed and evolved backend systems at scale, made hard tradeoffs, and owned the consequences You’re comfortable working on a large Rails monolith and have opinions about how to evolve it sustainably You have exposure to agentic AI or LLM tooling — whether in production, side projects, or active experimentation — and can bring that thinking into the team You’re a strong async communicator and can collaborate effectively with distributed teams across EU/India timezones You lead with empathy — you know how to give direct feedback, run a good 1:1, and create psychological safety in a team Nice to have: experience with microservices, Kafka, or distributed systems in a high-volume SaaS environment Nice to have: prior experience working in a shipping, logistics, or eCommerce platform If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you. What we bring to the table as an employer: Generous remuneration and stock units We reimburse gym and wellness expenses so you can invest in your health The freedom to ‘Work from Anywhere’ for 4 weeks in a year Generous vacation policy, plus duvet days and mental health days to truly recharge How we value inclusion in our recruitment practices: Easyship is an equal opportunity employer. We make all employment decisions — recruiting, hiring, pay, benefits, training, promotion, leave, and separation — based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law. Headquartered in London with offices in New York, Hong Kong, Bangalore, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team! Don’t take it from us, take it from Cristina. One of our longest serving backend engineers.