Remote Recruitment
Customer Support Specialist
УдалённоSouth Africa только· UTC+2…UTC+2
- Роль
- Поддержка
- Занятость
- Полная занятость
ZAR 29k+/mo
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Доступно для: ZA only · UTC+2…UTC+2. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Handle customer questions across email, live chat and phone, and take ownership of problems until they are properly resolved.
Обязательные навыки
ZendeskFreshdeskIntercom
Обязательные языки
English
Чем предстоит заниматься
- Respond to customer queries over email, live chat and phone
- Investigate issues thoroughly rather than passing them along
- Keep the ticketing system tidy and up to date
- Write clear help articles and canned responses for common questions
- Spot patterns in complaints and feed them back to the product and operations teams
- Follow up with customers after resolution to confirm they are happy
Что требуется
- Experience with customer support in a service, retail, SaaS or contact centre environment
- Familiarity with helpdesk tools such as Zendesk, Freshdesk or Intercom
- Excellent written English and a friendly, plain-speaking tone
- Good judgement about when to escalate and when to solve it yourself
- A quiet home workspace, reliable computer and stable fibre internet
- A backup power solution for load shedding
Преимущества
- A permanent, fully remote position with a UK employer
- UK business hours with a clear finish time
- Training on the product and the tools you will use
- A path into senior support, quality or team leadership
At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading international businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, ambition and long-term career growth.
🇿🇦 Южно-Африканская РеспубликаRecruitmentСтартап
Что говорят о компании
1.0/ 5
- Employees report a lack of support and poor management.
- There are claims of unrealistic expectations and high turnover.
- Overall dissatisfaction with company culture and practices.
ZAR 29k+/mo