Customer Support Engineer, Tier 1 (MacOS and MDM)
- Роль
- Поддержка
- Занятость
- Полная занятость
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Коротко по делу
As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment.
Обязательные языки
All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role: As a Customer Support Engineer - Tier 1 you will be responsible for providing world-class technical support to JumpCloud’s customers. We are looking for a highly technical self-starter that is driven to exceed customer expectations across JumpCloud’s various support channels. This position will resolve high priority and mission critical customer issues in a fast-paced environment. As a Technical Support Engineer- Tier 1 you will apply your technical knowledge to resolve customer issues, and regularly interface across Support and Engineering to ensure the timely resolution of defects.
Чем предстоит заниматься
- Providing world-class technical support to JumpCloud’s customers.
- Resolving high priority and mission critical customer issues in a fast-paced environment.
- Applying technical knowledge to resolve customer issues.
- Interfacing across Support and Engineering to ensure the timely resolution of defects.
- Participating in on-call shifts.
Что требуется
- Must be located in and authorized to work in India.
- Ability to speak and write in English fluently.
- Willingness to commit to being ready and able to respond during assigned on-call shifts.
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.