Customer Success Partner - German Speaking
Доступно для: Anywhere in EU & Europe. Укажите, откуда вы работаете, чтобы проверить доступность.
Коротко по делу
Customer Success Partner with German and English skills needed for a remote European role. Requires experience in Customer Success, Account Management, or Customer Partnership, strong commercial acumen, and excellent relationship-building skills. Must be analytical and able to solve problems and influence cross-functional teams.
Желательные навыки
Обязательные языки
Welcome to JD Power Careers! JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.
Чем предстоит заниматься
- Serve as the primary liaison and advocate for your assigned customer portfolio, ensuring alignment between customer objectives and our solutions.
- Engage with customers based on defined segmentation and tiering strategy.
- Act as a strategic advisor—translating customer business goals into actionable success plans and measurable outcomes.
- Conduct Quarterly or Executive Business Reviews (QBRs/EBRs) with customers to review performance, adoption, ROI, and future opportunities.
- Represent the Voice of the Customer (VoC) internally, escalating critical feedback and driving continuous improvement in collaboration with Operations, Product, and Compliance.
- Help retain existing customers by staying engaged with them and making sure accounts renew their subscriptions with us successfully.
- Proactively monitor customer usage, order volume, and adoption metrics to identify risks and opportunities for account growth.
- Develop and execute renewal and growth plans, in partnership with Sales, to drive Net Revenue Retention (NRR) across your accounts.
- Identify and communicate ROI stories and value outcomes to reinforce the customer’s strategic partnership with J.D.Power.
- Support the reversal of potential downsells through early risk identification and proactive engagement.
- Partner cross-functionally to resolve customer issues quickly, ensuring consistent, high-quality service delivery.
- Identify and share best practices to improve internal processes and enhance customer experience.
- Ensure smooth onboarding for top tier and high-potential customers in collaboration with the Implementation team.
- Maintain accurate and up-to-date customer records, success plans, and risk indicators within Salesforce.
- Partner with the Customer Success Director to provide feedback that shapes success playbooks and health scoring.
- Contribute to team enablement, sharing insights, case studies, and process improvements.
- Collaborate globally when managing multi-region customers to ensure a unified experience and consistent delivery.
Что требуется
- Proven experience in Customer Success, Account Management, or Customer Partnership roles, ideally within a B2B environment.
- Strong commercial acumen, with the ability to understand customer needs, forecast renewals, and identify growth levers.
- Excellent relationship-building, communication, and stakeholder management skills are essential, including confidence in partnering with senior decision-makers.
- Analytical mindset, able to interpret data such as usage, adoption, NPS, and health scores to drive action and inform decision-making.
- Demonstrated ability to solve problems, navigate ambiguity, and influence cross-functional teams is crucial.
- You are recognised by customers as a trusted advisor who helps them achieve measurable hiring and operational goals.
- You drive high retention and expansion rates through proactive, consultative engagement.
- You continuously identify opportunities to improve customer experience and internal efficiency and collaborate productively and effectively with the Sales, Marketing and Customer Solutions teams.
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Что говорят о компании
3.4/ 5