Customer Success Manager - Education Enterprise

Candidate FAQ

Looking for a new job can be daunting. But we’re so glad you’ve come looking our way. To help you prepare, we’ve put together some FAQs that might be on your mind. If you have a question that isn’t covered below, please reach out to your Xplor Talent Team contact.

Good luck!

Tips for a successful interview

About Xplor and Our Culture

We're looking for curious, empathetic, and people-centric candidates. We want people who are motivated by meaningful work and share our purpose of helping our customers succeed.

Candidates should resonate and align with our four core values, have a positive outlook, be comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We love meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.

Our values are the core beliefs we stand for at Xplor and they're an essential part of how we hire and recognize our team members. We know that by living up to our values we'll help people succeed.

• Make life simple: We challenge over-complication. We know the greatest impact can be achieved when simplicity is a priority.
• Build for people: We put our colleagues, clients, and their customers at the heart of every decision. We focus on people's needs to create the best experiences.
• Move with purpose: We are intentional about where we're heading. We keep pace and continuously improve as we go, delivering better outcomes faster.
• Create lasting communities: We create strong relationships and leave a legacy. We look for commonalities and shared passions to thrive together.

It’s so important to be able to communicate with other Xplorers around the globe and to make sure everyone feels connected. Our main tools are Workplace (by Meta) and Microsoft Teams. We’ll transition from Workplace to Workvivo (by Zoom) later this year.

Our leaders share regular business updates and we have quarterly Global All Hands, so we can hear directly from our CEO and Senior Leadership team on the latest news and company updates.

Application Process

Please don't send your application to an individual Xplorer via email, LinkedIn, or other channel.

Applying through the portal is quick and easy, and also makes sure that everyone on the hiring team has immediate access to your application.

We embrace innovation and understand that AI tools ave become part of how many people work – including in the job search. However, we do want to hire you, not AI’s best guess at what we want to hear. So, here is our take:

Where AI can genuinely help:

• Proofreading and refining your application materials for clarity and grammar.
• Translating your experience into relevant skills and achievements.
• Researching our company, industry, and the role.
• Preparing for interviews by practicing answers or generating questions to ask us.

Where AI can hurt your chances:

• AI-generated content without personalization. If you use AI to draft something, make sure you've reviewed it and added your own voice.
• Using AI to create fictional work experiences or qualifications – dishonesty is a dealbreaker for us.
• Over-relying on AI during interviews or assessments. These are designed to understand how you think and work. And most importantly, we want to make sure that the role is the right fit for your skills.

Always be transparent if you've used AI tools to help prepare your application. We value authenticity and want to get to know the real you.

A strong application:

• Clearly demonstrates how your experience aligns with our role requirements
• Shows understanding of our company values products and industries we operate in
• Highlights specific achievements and impacts in your previous roles
• Includes relevant metrics and outcomes where possible
• Is tailored to the specific role you're applying for
• Uses clear, concise language and is well-structured

While our ATS (Applicant Tracking System) allows for creativity, our Hiring Managers prefer a resume in a simple and clean format. There's no strict rule on how many pages your resume should be – what matters most is that your experience is relevant to the role. That said, make sure to capture the most important information on the first page, as this is often where Hiring Managers focus their initial attention.

Please submit your resume in a Word or PDF format. Please don't scan a pdf as an image. Use one standard font throughout the entire document and avoid tables and columns.

Finally, please don't include a profile photo. Studies suggest that photos on resumes may influence the hiring process, potentially leading to biases.

We like them as we know a resume doesn't always tell the whole story, but we don't ever make them a requirement.

A cover letter is a great tool to give us an insight into your personality, and provide more information about your current situation, the type of role, and the flexibility you're looking for.

There's an auto-reject function for candidates who aren’t authorized to lawfully work in the country they’re applying for (known as knockout questions). However, we don’t ever auto-reject based on keywords or specific phrases in your resume.

Our ATS has AI-enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our hiring team following human review. We do not rely on artificial intelligence to make final hiring decisions..

None of our AI tools in place are capable of making these kinds of hiring decisions for us.

Yes, you can apply for multiple openings but please be intentional about the roles you’re applying for.

Interview Process

Our interview process typically includes:

• Initial application review by our Talent Team
• Recruiter screen
• Hiring manager interview
• Role-specific assessments or case studies (if applicable for the role)
• Team and/or final interview
• Reference checks for Senior Leadership positions
• Offer and background checks

The exact process may vary depending on the role and level. We aim to be transparent about timelines and next steps throughout the process.

The Recruiter Screen is the first step of our hiring process. It's an opportunity for us to learn more about you and tell you more about the role you've applied for.

During the Recruiter Screen, you'll be asked about your experience and skills to make sure they're aligned with the role. The recruiter will also make sure compensation expectations align, share more about the role, Xplor and our culture and values, and answer any questions you may have.

If the conversation goes well, the next step will either be an interview with the Hiring Manager or a practical assessment. And we'll always follow up with you, regardless of the decision.

With more and more people working remotely, we've moved to video interviewing for most roles at Xplor. Here's some general advice:

• Make sure you download the video application that's being used for the interview. At Xplor, we use Microsoft Teams for all our interviews. If you already have Teams, make sure it's updated and working.
• Please always double-check that microphone and sounds are working okay your settings a few minutes before the interview.
• Always try to find a quiet corner with no background noise to disrupt the call
• We know it's not always possible, but try to minimize external distractions as much as possible, so you can focus during the call. Having said that, we've seen it all, kids, dogs, cats and parrots, so don't stress if the unexpected happens.

What should I prepare for the interview?

To make the most of your interview:

• Research Xplor's products, services, and recent news
• Prepare specific examples that demonstrate your skills and achievements
• Think about how your experience aligns with our values
• Have questions ready about the role, team, and company
• Be prepared to discuss your career goals and what attracts you to Xplor

We always share some more information and resources with you before your interview.

Diversity, Equity & Inclusion

We're committed to building a diverse and inclusive workplace where everyone feels they belong. This commitment extends to our hiring practices, workplace policies, and company culture. We believe diverse perspectives lead to better outcomes and stronger communities.

As part of Xplor's commitment to creating and maintaining a diverse and inclusive workforce, we ask candidates to voluntarily and anonymously self-identify through a few demographic questions. It's up to you if you'd like to share this information, and your decision to answer or not answer ("prefer not to say") those questions will have no impact on your application.

This information helps us to assess our Diversity, Equity, and Inclusion (DEI) strategies. This includes benchmarking the diversity of candidate pools, measuring our outreach efforts, and other reporting purposes.

If you choose to respond, your individual responses will not be shared with anyone who will assess your application or be involved in the hiring process, and your responses won't play any role in our hiring decision. Xplor makes employment-related decisions based solely on an individual's skill sets, experience and job performance.

We understand that diverse candidates have diverse needs. If you require additional support or have any accessibility needs throughout any stage of your recruitment journey with us, you can let us know by emailing talent@xplortechnologies.com.

Working at Xplor

We're big on flexibility. We have a lot of remote employees. We also have a lot of Xplorers that live near one of our offices, and for those people we've found that generally the hybrid model works best.

We typically highlight the work model in our job ads, but if you can't see it please check with your Talent Team contact. We're open to discussing different needs and flexibility, to suit both you and the role.

We're committed to helping our people grow. Some of our development initiatives include:

• Internal mobility opportunities across teams and regions
• Regular feedback and coaching (we call it GPS – Grow, Perform, Support)
• Access to learning and development resources (e.g. LinkedIn Learning)
• Mentoring programs
• Cross-functional project opportunities

While benefits vary by location, we offer competitive packages that typically include:

• Flexible working arrangements
• Health and wellbeing programs
• Professional development opportunities
• Parental leave
• Employee assistance program
• And more

For specific details about benefits in your location, please ask our Talent Partner during the interview process.

Technical Roles

The biggest part culturally at Xplor is that we rely heavily on our engineers to be dynamic. Xplor is not a big company (yet) where you'll have really well-defined requirements and rigid processes. Our Engineers have a lot of input into the process and requirements. However, there can be challenges and ambiguity you as an Engineer have to overcome -- and we know that's not for everyone. The positive side of this is that you get to have a lot of say and ownership in the product and the process.

• Fail fast, fail small
• Get things done
• You are doing important things that matter
• Have fun

Xplor is dynamic company with many different products and technologies. We have evolved from a bunch of start-ups to a single company with a single goal. We continue to iterate on our processes and technologies to find common ground between the different projects. You can find everything from super modern to older languages. We have cloud and on prem, depending on the group. The great part of Xplor is you can find anything you are interested in. Our most common languages include:

• node.js
• react native
• angular
• .net core
• java
• php
• typescript
• python
• Swift
• Kotlin

After the Process

After accepting an offer, you can expect:

• A formal offer letter / employment agreement we send via DocuSign
• We will conduct background checks
• We will send you some onboarding documentation to get the admin out of the way
• Welcome pack with information about your first day
• We will get your equipment ready
• Introduction to your team
• Detailed onboarding schedule

If you weren't considered for a role and you see the same job being advertised again within a short period of time, please hold off. It wasn't meant to be.

However, we do encourage you to keep checking our careers page for future career opportunities. Job requirements can vary across our different business units and teams, so if you believe you're a match and have the right skills and experience for another role, please do apply and don't let a previous rejection put you off.

Last updated: February 2026