Client Support Specialist - Evening Shift

🟢 About Mapon

35,000+ active clients. More than 400,000 connected devices. 150+ partners worldwide. And 200+ colleagues behind it all. Mapon has already built the scale, trust and reach of an established European B2B SaaS and telematics company, and we are still far from finished. Our platform helps businesses manage their vehicles, teams and assets, reduce costs, improve safety, simplify compliance and make smarter decisions. It delivers real value at scale and keeps evolving with the businesses that rely on it.

Those 200+ colleagues work across eight Mapon branches: Latvia, Spain, Estonia, Finland, Denmark, Lithuania, Sweden and Ireland, with our headquarters in Riga. Our team reaches beyond those eight branches, bringing together people from even more countries. That mix of local market knowledge, international experience and different perspectives helps us grow one shared product across markets worldwide.

✅ Why Join Mapon?

Behind those numbers is a product that never stops improving and a team that keeps moving it forward. That gives Mapon a strong foundation for the next stage of growth: deeper relationships in the markets where we are already present, more businesses to reach and new opportunities to unlock. For Sales, it means a credible story to take to customers, backed by a platform that delivers real value and plenty of potential ahead.

🇪🇸 Working at Mapon Spain

At Mapon Spain, you’ll join a local team of 20 colleagues, including 1 more colleague in the local Client Support team. You’ll have your closest teammates nearby, while also working with colleagues across our eight branches and beyond, sharing market insights and helping grow one product across different countries. It’s the best of both worlds: a strong local team and a genuinely international way of working.

💼 What you’ll do:

• Work on regular days as a Client Support Specialist for our LATAM market (Working hours 14:00-22:00)
• Provide remote communication with clients - via email, phone, and chat
• Provide clients with the necessary information about Mapon products;
• Proactively resolve problem situations, troubleshoot solutions and devices;
• Plan installation trips for technical specialists to clients and support technician work;
• Collect and analyze various amounts of data;
• To replace colleagues from the same department, during their absence – during holidays, business trips, studies, or sick leave, as well as help the Global Support team with incoming tasks;
• Follow organizational policies and regulations;
• To comply with confidentiality commitments;
• Be a brand ambassador and always reflect the company values;

✅ What we’re looking for:

• Previous client support experience of +2 years is required;
• Experience using ticketing tools such as Intercom, Zendesk, HubSpot, etc.
• Previous experience in the IoT field will be valued;
• Great organizational skills;
• Being responsible with the assigned tasks by the Direct manager;
• Effective communication skills in order to provide key information to the Direct Manager or other departments;
• Willingness and ability to help people;
• Ability to react quickly and concentrate in stressful situations;
• Organized and proactive attitude, being able to follow instructions, and being able to find the next task to do independently;
• Proficient Spanish and English language skills;
• Other language skills will be valued.

🌍 Why Mapon?

💰 Competitive salary of €24,000 gross per year.

🧘‍♀️ Flexible hybrid work setup — work from home or from our cozy Barcelona office, with work mainly organized from the office.

🍎 Pet-friendly office in Poble Nou, with free coffee and fruit.

🦋 Flexible benefits allowance through Betterfly — use your additional company-provided budget for meals, public transportation, or childcare, if applicable.

🏥 Health insurance.

💪 Gym membership.

🩺 Health Days — take time off when you’re not feeling well without needing a sick leave certificate.

🎂 An extra day off on your birthday.

📚 Annual learning budget to enhance your skills and knowledge — from seminars to book purchases.

🤖 Access to paid AI tools such as Claude, ChatGPT, Gemini, and others when needed to support your daily work and productivity.

💼 Laptop, accessories, and everything else you need to work effectively.

🎉 Social and team-building events, plus a supportive work culture.

🤝 Referral bonus — receive a reward when someone you refer successfully joins our team.

🎓 Mentor bonus — onboarding mentors receive an additional bonus when their new colleague reaches the two-month milestone.

👥 Join a friendly, supportive team where you can thrive, with a well-planned onboarding process from day one to set you up for success.

⏰ Our hiring process:

• CV review – Your application will be reviewed by HR and the Hiring Manager (Operations Manager).
• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format) to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
• Practical task – Selected candidates will be invited to complete a written take-home assignment (Hiring Manager reviews)
• Video interview – Interview with HR and Hiring Manager (up to 60min).
• On-site interview – Final interview with the local team (up to 60min).
• Background check - by providing two references from previous workplaces.

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics – together.

*We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

AS MAPON SUCURSAL EN ESPAÑA (reg.no. W0541088A)