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Verra Mobility

Client Success Manager

УдалённоUnited States только
Опубликовано
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Поддержка
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Мидл
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Коротко по делу

Client Success Manager for a remote California role, with 3–5 years in customer-facing, account management or similar work. Needs strong client relationship management, communication, problem solving, and Microsoft Office skills.

Обязательные навыки

Microsoft OfficeWordExcelPowerPointOutlook

Чем предстоит заниматься

  • Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service
  • Formulate long term client partnerships that deliver both financial and operational benefits for both organizations
  • Lead recurring client meetings and ensure that all follow-up items are addressed
  • Effectively interact with clients on regular and ad hoc basis
  • Build and develop revenue streams within our existing client base
  • Collaborate with other departments to resolve service delivery issues impacting contractual obligations
  • Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality
  • Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business
  • Understand and maintain client health with respect to AR balance, account reconciliation, overdue revenue recovery, and invoice accuracy
  • Effectively communicate in a fast-paced, team-oriented environment with shifting priorities introduced through many mediums
  • Efficiently manage time and deadlines while balancing multiple priorities internally and externally
  • Oversee project campaign execution to ensure all requirements are met; document and measure project progress and communicate effectively both internally and externally
  • Review and approve the release of software changes and participate in UAT testing
  • Educate and guide new and existing clients on industry best practices
  • Onboard new clients or new products and proactively address areas where improvement is needed
  • Monitor and analyze client performance, recognize anomalies and raise awareness to management
  • Think critically, develop potential solutions, and effectively communicate to impacted parties
  • Review and deliver monthly settlement files and reporting to the client

Что требуется

  • Bachelor's degree preferred, or an equivalent combination of education, training and experience is required.
  • 3-5 years' experience in a customer-facing environment, account management or similar role.
  • Must be detail-oriented with the ability to multi-task in a fast-paced environment.
  • Excellent written and verbal communication skills are required.
  • Very strong working knowledge of entire Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.
  • Thrives in a dynamic, fast-paced, high-growth work environment.
  • Excellent organizational, analytical and negotiation skills.
  • Excellent problem solver; ability to define problems, collect data, establish facts and draw valid conclusions.
  • An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Own It.
  • An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Do What’s Right.
  • An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Choose Courage Over Comfort.
  • An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values: Win Together.

Verra Mobility

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily.

Smart MobilityКрупная
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