Client Manager, Customer Success
- Опыт
- Мидл
- Занятость
- Полная занятость
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Коротко по делу
Client Manager, Customer Success role for an OEM client. Requires 2-5 years of experience in automotive, consulting, or data analytics, with strong analytical skills and proficiency in Excel/PowerPoint. Must be curious about the automotive industry and able to translate complex data into actionable insights for executive audiences. Success relies on balancing technical skills with relationship building.
Ключевые навыки
Обязательные навыки
Желательные навыки
Welcome to JD Power Careers! JD Power is a proven leader in business-critical data and intelligence to drive auto-related decisions with confidence and clarity. By leveraging unmatched proprietary data, advanced analytics and deep industry expertise, JD Power fuels original equipment manufacturers, retailers, lenders, insurers and partners to enhance their performance. Since 1968, JD Power has delivered incisive guidance and intelligence about customer interactions with brands and products. To learn more about the company, visit JDPower.com.
Чем предстоит заниматься
- Apply advanced AI and analytics techniques to solve complex data challenges within the automotive industry.
- Analyze and interpret large, complex datasets to identify trends, insights, and opportunities.
- Develop predictive models to diagnose potential vehicle faults and underlying causes.
- Partner with engineering and cross-functional teams to inform vehicle design and manufacturing improvements.
- Translate complex data into clear, actionable insights that support business and client decision-making.
- Create and deliver detailed reports, dashboards, and presentations for stakeholders, including senior leadership.
- Serve as a trusted advisor to OEM clients, ensuring effective use of data and analytics to drive business outcomes.
- Build and maintain strong client relationships, proactively identifying opportunities to support sales, marketing, and product strategies.
- Act as a subject matter expert in automotive quality, warranty reduction, and competitive benchmarking.
- Lead client onboarding, training, and ongoing engagement to maximize value from analytics solutions.
- Continuously enhance analytics approaches by leveraging emerging tools, technologies, and methodologies.
Что требуется
- 2–5 years of experience in automotive, consulting, or data analytics-related roles.
- Bachelor’s or Master’s degree in a relevant field.
- Strong analytical skills with the ability to interpret complex datasets and translate insights into actionable recommendations.
- Advanced proficiency in Excel and PowerPoint, with experience presenting to executive audiences.
- Solid understanding of automotive industry trends and dynamics.
- Experience with Palantir Foundry.
- Proficiency in Python, Spark, and SQL.
- Demonstrated ability to integrate and analyze data from multiple, complex sources.
- We’re looking for someone who is both analytically sharp and genuinely curious about the automotive industry.
- In this role, you won’t just analyze data—you’ll turn complex information into clear, actionable insights that influence real business decisions.
- You should be comfortable working with large datasets, asking the right questions, and communicating your findings in a way that resonates with both technical and executive audiences.
- Success in this role comes from balancing strong technical skills with the ability to build relationships.
- You’ll partner closely with clients and internal teams, so being proactive, collaborative, and solutions-oriented is key.
- If you’re someone who enjoys digging into data, spotting trends others might miss, and using those insights to drive impact, you’ll thrive here.
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Что говорят о компании
3.4/ 5