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Horace Mann

Auto Claims Adjuster II - Total Loss

УдалённоUnited States толькоВ архиве
Опубликовано
Опыт
Мидл
Размер компании
Крупная
$57.5k–$79.1k/yr
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Доступно для: US only. Укажите, откуда вы работаете, чтобы проверить доступность.

Коротко по делу

Experienced auto claims adjuster with 2+ years of claims handling, preferably auto claims. Must manage total loss claims independently, understand coverage, liability investigations, settlements, and obtain required state adjuster licenses.

Чем предстоит заниматься

  • Verify coverage and investigate liability, damages, and claim circumstances for assigned total loss claims.
  • Investigate complex losses, including multi-vehicle accidents, and determine appropriate claim handling strategies.
  • Evaluate claims to determine settlement value while adhering to company best claim practices and regulatory requirements.
  • Apply state-specific regulations and company guidelines to ensure accurate and compliant claims handling.
  • Independently manage a dedicated inventory of total loss claims from initial assignment through final settlement.
  • Coordinate all aspects of the total loss process, ensuring timely evaluation, settlement, and claim closure.
  • Negotiate fair claim settlements while balancing customer satisfaction and sound business practices.
  • Maintain ownership of the customer experience throughout the total loss process, ensuring transparency and responsiveness.
  • Provide proactive, timely communication to customers, claimants, lienholders, agents, and other involved parties.
  • Deliver an extraordinary customer experience by demonstrating empathy, professionalism, and effective conflict resolution.
  • Explain coverage, settlement decisions, and claims processes clearly and confidently.
  • Partner with internal claims teams, vendors, and business partners to facilitate efficient claim resolution.
  • Demonstrate leadership through collaboration, sound decision-making, and knowledge sharing.
  • Maintain accurate claim documentation and ensure compliance with company policies and state regulations.
  • Continuously expand technical claims knowledge and remain current on industry trends and regulatory changes.

Что требуется

  • 2+ years of prior claims handling experience, preferably in auto claims.
  • Ability to independently manage a claims inventory while making sound claims decisions.
  • Strong understanding of insurance coverage, liability investigations, and claim settlement practices.
  • Ability to obtain and maintain all required state adjuster licenses.
  • Excellent verbal and written communication skills.
  • Strong analytical, organizational, and problem-solving abilities.
  • Preferred: Experience handling total loss auto claims.
  • Preferred: Experience investigating multi-vehicle accidents and complex claims.
  • Preferred: Demonstrated leadership and conflict resolution skills.
  • Preferred: Strong customer service background with a commitment to delivering exceptional claim experiences.
  • Advanced claims investigation and evaluation.
  • Negotiation and settlement expertise.
  • Customer-focused communication and relationship management.
  • Sound judgment and decision-making.
  • Attention to detail and strong organizational skills.
  • Ability to work independently while managing multiple priorities.
  • Commitment to compliance, quality, and continuous improvement.
  • Strong verbal and written communication skills required.
  • Must obtain and maintain all required state adjuster licenses.
  • Periodic travel may be required.

Преимущества

  • bonus

Horace Mann

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers to provide quality, affordable auto insurance for teachers. It now helps educators protect what they have today and prepare for the future through insurance and financial products.

🇺🇸 Соединенные ШтатыInsuranceКрупная

Что говорят о компании

3.1/ 5

  • Employees appreciate the company's mission to support educators.
  • Work-life balance is often highlighted as a positive aspect.
  • Some employees report issues with management and communication.
$57.5k–$79.1k/yr