Associate Principal, Business Development

Who We Are

Welcome to TELUS Digital, where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Enterprise Technology, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are, all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role can operate remotely within Canada OR be based out of one of our major Canada office locations - Toronto, ON, or Vancouver, BC

The Opportunity

Our Associate Principals in Business Development embody a consultative sales mentality by pinpointing client pain points and bringing custom solutions to the table proactively. Associate Principals will ensure that all aspects of account work, from strategic development to execution, exceed client expectations. While working with Business Development and Marketing leadership on a combination of product, brand, market, and sales strategies, the Associate Principals will coordinate new leads, field new business opportunities, and win new business.

This role will join the team as part of several evolving industry verticals at TELUS Digital (Retail & Consumer, Technology, Financial Services, Healthcare & Lifescience, Travel & Hospitality, Telco & Media, and Manufacturing & Energy), focused on building partnerships and solutions for prospective clients. Specific focus areas will include both the expansion of TELUS Digital's current footprint and entry into emerging sectors within each industry.

TELUS Digital Solutions' Business Development team encompasses a range of skilled professionals who drive innovation and growth on the front lines of client engagement. As a team, we rally around three distinct areas in the client journey map: Prospecting, Pursuit, and Expansion. A few responsibilities across our team include: identifying new relationships and opportunities, nurturing ongoing relationships with client partners, contracting agreements, writing proposals, pitching our services to prospective clients, and more.

Responsibilities

• The primary KPI for this role will be revenue growth (measured in both new logos and growth of existing accounts) alongside client satisfaction scores and team health on managed accounts.
• Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients
• Competently articulate product features to implement technology solutions successfully
• You’ll collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
• Cultivate and extend existing C-level relationships with current clients
• You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
• Advise TELUS Digital’s internal teams on industry and vendor trends to remain well-positioned to assist our clients
• You must have the ability to travel up to 25% for client visits, pitches, and conferences

Competencies

Client & Business Development Experience

• Manager-level or equivalent experience within a management consulting or professional services firm (e.g., Deloitte, Accenture), including responsibility for leading project teams and managing client relationships
• Sales and business development experience, including preparing RFPs, pitching solutions, and constructing SOWs

Technical & Digital Acumen

• Demonstrated digital and technical acumen; broad awareness across the technology stack, with deep expertise in commercial and consultative skills
• Experience serving as the primary client contact on technical implementation projects, partnering with delivery teams to navigate common project challenges (timeline shifts, scope changes, budget concerns, stakeholder management)
• Conversational fluency across the modern digital and data landscape: frontend and mobile, content platforms, data and analytics, cloud, integration, and AI
• Ability to identify which layer a client's problem sits in, speak credibly to key tradeoffs, and connect technical decisions to business value

Solutioning & Collaboration

• Ability to frame client problems internally and partner with technical and strategic experts to co-create tailored solutions
• Skilled at scoping opportunities, building trust with clients, and knowing when to bring in solution architects or technical specialists

Consultative Mindset & Communication

• Listens closely to underlying client challenges (reducing cost, growing engagement, launching a new platform) and asks the right questions to uncover the real business objective
• Ability to communicate clearly and succinctly, both verbally and in writing, to build confidence in the proposed approach and influence senior stakeholders
• Intellectually curious, highly motivated, and quick to develop new capabilities

Bonus Points

• An engineering or computer science degree/background
• Master’s Degree in Business Administration

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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